Omni New Haven Hotel at Yale

As an Omni member, I always enjoy my stays. However this stay was even more exceptional due to the excellent customer service I received. Janaysia Stanley was truly amazing! From her inviting spirit, efficient workflow, and expertise, she made my booking process seamless and made me feel comfortable that I’d have an unforgettable stay. Thanks Janaysia for all your help!

We went there for a kids dance competition. In real estate they say location location location. Omni got location!! Nice very hotel! Interior brings you back to 80s. Lots of people walking around the hotel. Millions of college kids were having a great time during the weekend hopping bars. One day they will make New Haven Great again!

Positive: Very nice, clean, close to Yale. Negative: The area around the hotel did not feel very safe. There were several homeless people, and groups of men smoking and standing in front of local buildings.

The Omni New Haven Hotel at Yale was surprisingly good.||I admit that I had a little trepidation – the building is older, and the location is on the seam of where New Haven turns from nice to not-so-nice.||Marlon DeRoche, who checked me in, was the leading indicator that I needn’t have worried. He was friendly and efficient - just what you want from someone in hospitality. He graciously attended to my particular needs. And this was true for all of the staff with whom I interacted, including the friendly woman who cleaned the room. Whoever is responsible for hiring and culture at this hotel is nailing it.||My room was also better than expected – there must have been a refurbishment relatively recently, and they did a good job. The bed and linens were of high quality, the amenities (Kur

Im not sure where to start. They over charge for parking, they over charge for WIFI. They have a very expensive resturant. No bell hops. No vending machines. No luggage carts. If you want a soda you have to go to the scary mini mart across the street. No room service. Homeless people begging in the lobby. Homeless people begging outside the hotel. Ive been to a million hotels and this hotel is very BASIC. Its a building with rooms to sleep in. Ive never seen a hotel lacking so many amenities. The staff was really nice. Checking in was easy. Over priced nothing. Find a different hotel. Seriously.