Courtyard by Marriott New Haven at Yale

Came to New Haven for a quick visit and stayed the night here. Our experience with the bartender, Amanda— she was outstanding! Very kind and went above and beyond. While she admitted to being new behind the bar, you can tell that she truly enjoys it and loves where she works! Speaks volumes regarding the management. Rooms were satisfactory; I left 4 stars as I would have loved in-room body lotion.

Positive: Location and staff Negative: AC did not work and when maintenance came to fix it, they said it was fixed, but really wasn't. Really too late to do anything, so it was a sweatbox. Bathroom sink was clogged and the whole room was not particularly clean.

The Marriott New Haven Courtyard at Yale is impeccably clean and attractive, with very friendly and responsive staff, and spacious rooms. The only negative that moved my experience from "excellent" to "good"--which was not the hotel's fault--was an excruciatingly loud party at a nightclub across the street that made relaxation, much less sleep, impossible late into the night. But the staff rose to the occasion and did what they could to increase our satisfaction. In the future, I wish them well in negotiating more neighborly behavior from the club across the street. I would definitely return to this hotel, but think twice about Saturday night.

front desk service was really great. room is good. lost 2 stars because the door to the conjoining room is either thin or poorly sealed. Our neighbor was on the phone until after 3am. I heard every word. Minus 1 more star for leaving just 1 regular coffee in the room. It’s a trend among low brow profit scrapers to leave just 1 regular and 1 decaf. Are we supposed to fight over it?!

Pros: The staff are really friendly and helpful. Room was nice. Breakfast at The Bistro was good. Walking distance to restaurants and shopping. Walking distance to parts of the Yale campus, but a pretty far walk to some of it. For example, I needed to be at the School of Management and it was a 20 minute walk, which was okay because the weather was nice. On a cold day I would have to drive. Cons: $25/night to park. No continental breakfast. No *good* complimentary coffee. Neighborhood is okay, it's a little off the beaten path if you're a woman walking at night. Hard to get a good night sleep - it's very noisy. Lots if sirens. If your room is on the back side you can smell smoke from the smokers outside. Lots of ambient light shining into the room. Lastly, when my neighbors were showering