NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

This hotel does not meet the Tapestry Brand baseline in any way. I won't hold the loft style against it. I don't love it but it isn't the issue. The entire hotel needs to get gutted and started a new. Lack of lighting, lack of privacy shades. My shade in one room did even go wide or low enough to block the window. I was upgraded king deluxe which included its own mini split. Installed so well that they run the condensate drain pipe into the shower enclosure. Simple things like a barn door that slides easily or the room door closes completely are not things that you can expect. Broken EV charger out front. I could go on and on. Hilton should close and fix or walk away.

Throughly enjoyed my stay. Came in for a soccer tournament and was very impressed with the front desk and the location. The bar staff were incredible as well. Sandra is the absolute epitome of legendary customer service. I came in for what I thought would be a quick bite to eat. Her warm smile and personable attitude made it hard to leave and therefore ended up closing down the bar! Truly a gem to have on the staff.

Positive: The decor. The boutique setting. Negative: The rooms need a tub. They had showers only and soaking tubs especially for travelers in need to relax are importsnt.

Don't you think you should be made aware that the hotel is undergoing renovation prior to making reservations? Being a Gold Hilton Honors loyal member, you'd think I'd be made aware when booking through the site directly!? Nope. To my surprise, walking into the lobby to check in, it's under construction. I guess I could bear it, because it wasn't on the room floor nor noisy overall, but I think it should be disclosed in advance. I knew this hotel is a "loft" or "warehouse" type redesign, because I wanted something different and saw the pictures. I was not expecting our room to NOT have a black-out curtain. Asking the desk clerk about it: "some rooms do; some rooms don't." We requested a room change if available, and the clerk never got back to us. Second request to Jessica the nex

I stayed at NYLO Dallas Plano, Tapestry Collection by Hilton in January 2026 and unfortunately had a very disappointing experience. In the middle of the night, water leaked from the bathroom sink and flooded the vanity area below, soaking my toiletry bag and the jewelry inside. When I called the front desk, the staff member sounded annoyed and offered no apology, which set the tone for the rest of the stay. I was moved to another room, but the issues continued. The television in the new room did not work and was never repaired despite my requests for maintenance. Additionally, the comforter had clumped down feathers throughout and the room had noticeable dust in areas. At checkout, I clearly explained the water leak, the service response, and the condition of the second room. I later re