No. 284 Back Bay Hotel, Sonder

Uh, the hotel went bankrupt a few days before our trip so we had to go elsewhere. We first received an email from Marriott that they were no longer partnering with Sonder. We emailed Sonder to see if we would still be able to go. No response. Few days later was informed that the company filed for bankruptcy. Sad, we had a lovely stay in Chicago last year and was hoping to duplicate the experience in Boston.

Absolutely disappointing stay! For the price I paid, I expected much better. The room was tiny with small windows that let in freezing air — after just 30 minutes, my throat started hurting. The towels were dirty, the only “toiletry” provided was a tiny piece of soap instead of proper shower gel, and parking was a complete nightmare. I’ve stayed in other hotels from this franchise before and always had a good experience, but this one was a total disappointment!

We stayed this past weekend! I was a bit nervous after reading the most current reviews but as we checked in there was someone in the office that was available for assistance if needed. Our room was on the bottom floor, very nice and clean. I had a question about luggage on the day of checkout and used the chat option in the Sonder app and received a response back. Amazing location. I would highly recommend staying here.

Good:|Great location |Gorgeous architecture |Lovely patio outback where you can eat food/ hangout ||Otherwise, at least in our room (34), we were pretty crowded for a group of 4. The pull out bed was pretty uncomfortable. We tried to adjust temperature, and while it worked the first day, we used the chat app to request assistance to reset air to no response. There is no housekeeping. No bodywash. You had to get your own towels and refill your own toilet paper. Towels were accumulating in the room and it felt messy. Bedroom extremely small.||But if you want to be in a gorgeous area, this is the place.

My experience with Sonder was complicated. During my stay, I faced five unauthorized charges, including one in the pre-authorization process that, if I hadn’t carefully tracked my finances, could have easily gone unnoticed. Customer service was slow and unclear, making the process frustrating. I recommend future guests closely monitor their card transactions, as dealing with charges and refunds with Sonder can be problematic.