Hyatt Place El Paso Airport

Clean hotel, good breakfast. Main issue is that the bathroom toilet/shower room is very tiny. Traveling solo I just left it open but otherwise there would be no space in there to even dry off. The hotel is definitely on the older side and has some normal wear but has been otherwise well maintained. Free shuttle/taxi to and from the airport was convenient.

I REALLY appreciate that they let me check in early. I was charged a pretty fair price of $20 for early check-in. In my experience, most Hyatt Place locations do not charge for early check-in but I understand, and it's not unfair. One of my key desires in a hotel is strong wifi. I didn't need to Zoom from my hotel room so I don't know if the wifi holds up for Zoom, but I was happy with download speeds while downloading podcasts to my iPhone. In-room fridge was fairly cold. I asked where microwaves were located, and they brought a microwave to my room, which was super convenient. Bed was comfortable. Pillows were OK but not great, as expected from Hyatt Place. The pillow quality is always disappointing for me at Hyatt Place properties. Air conditioner/heater was a bit hard to manage, and it

We had to make an emergency trip to El Paso for a broken arm for my seven year old. We did not arrive at the hotel after the hospitaluntil four in the morning. It was the first hotel i found after leaving the hospital. The night clerk was very nice and kind and considerate. She even was able to find a discounted rate for our emergency situation and offered to extend our checkout time since we were so late getting in. The breakfast was very delicious and the rooms were very comfortable and clean

The employees are great, very friendly and helpful. Major complaint was the auto off light function for the bathroom vanity was constantly shutting off, the lighting when on is very poor, very dim and with the dark grey walls reflecting in the mirror it's very difficult to see. The door leading into the very small WC and shower area takes up so much space it's almost impossible to enter or leave. I'm only 5'2" and 115#s, I can't imagine what a larger person must do to enter. The thermostat to control the heat and cooling is on the far side of the room. It takes a very long time for it to register the room temperature. Adjusting to a comfortable temp is almost impossible. The room is freezing on one side then roasting on the other. Very poor design. All of this after their remodel 2 years a

Wonderful stay driving through El Paso. The entire staff are phenomenal. Maddy checked us in and it was probably the most hospitable welcome ever received at any hotel. Hotel is a bit old but everything has been renovated/ updated. Rooms are large, and spacious. CLEAN. Shoutout to housekeeping. Good/safe area. Breakfast is above anything we've ever seen at any other Hyatt place. They even had menudo in the morning. Plus a nice little gift just for staying Christmas Eve.