Hyatt Place Atlanta/Alpharetta/Windward Parkway

The guy working there front desk (I think his name was Malcom or Marcus...I didn't ask when I checked in last night around 8:30/9pm but I think that's what the morning shift said.. black man.. longer hair)...anyways...he was absolutely fantastic... extremely friendly, helpful and courteous...started our stay off right. The room was spacious and clean. There was a bit of a musty smell throughout the hallways but overall ok...breakfast was good and pretty well stocked... they could have done a little sweeping during breakfast hours as the floor got a bit dirty but still...a good breakfast. The price was right, the location was right... the service was great. 12pm checkout was great... didn't make us feel rushed to get out. Would stay at again.

Overall experience: The customer service team was incredibly welcoming. Their energy was uplifting and adaptable—if you walked in feeling down, they had a way of elevating your mood. One thing’s for sure: don’t walk past the front desk without expecting a warm greeting!

Positive: The staff were very friendly. Breakfast was good. The room was spacious. Negative: The room has torn carpet with stains. The hallway had wall paper that was peeling off with black spots on the back of it. Wall paper, trim, and doors need updating. Carpet needs replacing. Toilet was way to close to shower.

I brought my daughter here for a mini staycation. We usually stay at the Avalon but decided to venture out since it was so last minute. Malcolm was the highlight of our stay. He got us checked in early so we could start exploring immediately and offered my little one a fresh cold bottled water. She was so happy. It’s the small details that matter. She liked this place more than the Avalon and it was seriously just because of the service. We will definitely be back! It’s close to absolutely everything as well and plenty of parking right by the entrance. Thanks Malcolm!

My first initial impression was Ok. The lobby was very warm. I had a room on 1st floor and when we entered room it smelled as of someone smoked in there. Had to spray a lot of Lysol to help the smell. Aside from that the room was ok, sofa had a few stains but bed seemed clean and bed was fine. The full breakfast was good. The check out was easy. For the price it was fine.