Hotel Spero, Vignette Collection by IHG

Stayed at this well run hotel for 7 days commencing the 30th November 2025 for my birthday and my sons birthday ||When we arrived we was greeted by Anna a lovely lady and given an upgraded room on the 12th floor my room was 1214. The room its self was immaculately clean with nice linen on the beds and great views out of two windows and very quiet. The power shower was also very good.||The hotel itself is centrally located and in a good position by the San Francisco Hilton. The hotel seems to have had an extensive makeover recently, and all the staff was brilliant along with the hotel security. ||The hotel also as a bar/restaurant attached where Mariano looked after us perfectly on several occasions well done Mariano. ||Thanks to you all |Steve

had a 3 Night stay at this hotel recently. while the rooms are clean, the size is too small( I stayed in a double queen bed room). On the first day, there was no room service, even to get water we were asked to go down and take it. Breakfast has just 2-3 items and if you are a vegetarian, you won't have it. the restaurant was under renovation so we had to hunt for hotels everyday for dinner. The only good part is the location of the hotel. it's jus 5 mins from union square, and you can take buses here to visit all SFO places. won't recommend if you are travelling with family. if you are travel alone and need fast access to places then you should stay here.

Very disappointing experience. The safety deposit box in the room was defective and had to be forced open. The staff member on the phone was unfriendly and showed no willingness to help.The room key malfunctioned several times, and the shower causes loud noises and severe wall vibrations. Instead of fixing the issue, the hotel suggested using less hot water. This hotel has completely lost its 4-star service and maintenance level.At check-out, I was told that my room had not been paid for, even though it was already settled. The staff seemed confused and clearly did not know what they were doing.

Not my first time at this vintage hotel, but stayed at a medium size room this time. They've done a fair job of updating the rooms, nothing too fancy. The closet and drawer spaces are limited, and the table is tiny. But I love the sturdy designer chair and that the windows actually tilt open for fresh pacific night air. Bed is great, bring your USB charger though if you have several devices.

This was one of the worst hotel experiences my partner and I have ever had — not because of the room, but because of the hotel’s extremely incompetent and careless billing process. My partner booked Hotel Spero through Trip.com, and the reservation was fully prepaid, including the resort fee. This was clearly stated in the booking confirmation. Despite this, after we checked out, the hotel still charged my partner’s credit card for the resort fee, even after we explained multiple times that everything had already been paid. What makes this even worse is that the staff didn’t bother to properly check their system. Instead of resolving the issue, they went ahead and charged the card anyway — and then somehow charged AGAIN for the entire stay. Yes, my partner was double charged for a fully