Homewood Suites by Hilton Rochester/Greece, NY

We stayed the night at the Homewood suites by Hilton hotel in Rochester NY last night..The lobby area was absolutely gorgeous. They had a Christmas tree up and everything was just beautifully decorated. There were chairs placed in front of a stunning fireplace you may sit to enjoy if you choose too, which I did !.. Our room was spacious featuring a full size refrigerator , microwave and stove top range as well as a dishwasher . I even told the manager of the food services Robin, how beautiful everything was and how impressed I was with the breakfast. Everything looked and tasted fantastic.I also spoke with Lex at the front desk who was very pleasant I told her we would definitely stay again. Additionally the hotel has a pool and a gym . The gym was pretty impressive too. It had more t

Visited to attend a wedding and this room was perfect. Plenty of room! Layout worked excellent for my friend and I to both get ready comfortably. Fridge and kitchen area was nice. Shower had good pressure and was hot. Breakfast was great! Lots of fresh options. Coffee was not bad either.

Positive: Room was clean Negative: The shower door handle was not attached. Called the front desk and they said they would put a ticket in. No other offer to switch rooms, etc. Was not the service expected for over$--- per night!

Pleasantly surprised. Highly recommend. Everything was great! Very clean, updated, and spacious suite. We checked in/out via the app which was seamless. Free breakfast has a lot of variety. Our son moved to Rochester so every time we visit, we're definitely going to stay here!

I stayed at this hotel and ended up with Scabies, bedbugs After discovering the bites, I called the hotel to report it, and they did absolutely nothing about it. No concern, no help, no accountability. This was extremely stressful and unacceptable. Cleanliness and guest safety should be a priority, and it clearly is not here. I’m writing this to warn others — do not stay at this hotel. Too answer your response is this enough proof Paul