Homewood Suites by Hilton Horsham Willow Grove

I stayed for a week for business, and I'll start by saying the rooms are immaculate! It looks like it was recently opened for business. There is no rear parking but there are always spaces available out front. I experienced booking issues with my travel agent, and the front desk attendant showed great patience in providing a solution that worked. I can truly say this place felt like home. I was greeted with a fully stocked kitchen and a welcome message on the flat screen TV. The water pressure in the shower was just a bit low. Room service stopped by every other day, but they were effective. I did not get to use the gym or pool, but they were very clean. There was an exceptional variety of gym equipment available to work off their complimentary hot breakfast. Pretty much anything needed is

Newer hotel..and everything is well designed. High ceilings in the room, smart layout and attention to detail (plugs for electronics, bathroom and toilet locations within our very affordable suite for 3 adults. Coffee open at 6am with an impressive breakfast. Checking in behind regular customers…staff was so genuine…happy…that makes a difference

I really enjoyed my recent stay there; it was super pleasant and relaxing. The hotel's location was awesome, making it easy to hit up all the cool shops and restaurants in Willow Grove, like Walmart and Outback Steakhouse that share's the parking lot. Plus, it was super close to my office, which was a huge bonus. My room was comfy and had everything I needed, so I got some good rest. Since it's a Homewood place, it had a full kitchen and a big fridge. It's new and clean, and even though it's near the business center, I couldn't hear any cars. The indoor heated pool was a nice touch, especially in the winter. The staff was always polite and helpful, ready to assist with anything. I felt really safe there. I totally recommend this hotel to anyone looking for a great stay in the area; it's a

Positive: Clean, quiet Negative: Appeared to be a group of workers staying and working at the hotel. The foreman evidently could not keep track of his group. Seems people who were not part of his group stayed at the hotel without his knowledge. Quite sketchy.

The day prior to check in my entire family caught the flu. I called the hotel and kindly requested to cancel our reservation and explained the situation. The front desk was rude and before I could finish explaining he interrupted and said “sure we can cancel but you are responsible for the cancellation fee plus taxes”. That fee is simply the cost of the room. I understand “policy is policy”. But family emergencies happen and decency should still exist. That was not an option at this establishment. Not only did we suffer through the flu, but also was still on the hook for a room we never used. Homewood Suites caters to families, but I don’t believe it. Do better Hilton.