Home2 Suites by Hilton Wilmington Medical Park Downtown

I fixed my breakfast and used the sanitizer that is by the front desk. Ray the front desk lady took it and stated it is almost out and we dont have another bottle. I was humiliated in front of the other guests. The previous night lady was super nice. Ray had such a nasty attitude about me using the sanitizer that was at the front that I decided to speak about the nasty bathrooms in the rooms. The shower also had mold in it. The breakfast was cold which is crazy. This os at 7:30 am when everything should be hot. All I can say is the Element Hotel would never. FYI the Element hotel by Marriot is amazing, clean, and their customer service is top tier. I will be contacting corporate.

Having stayed at this property several times since it opened, I can attest to the cleanliness and quality of this hotel. The workers are very friendly and competent and take care of their guests needs and requests especially Sam and Cameron. The pool is nice, workout room well appointed, and common areas are clean and welcoming. I have enjoyed staying at this hotel. It is very convenient to many restaurants, the beaches and all areas of Wilmington .

Absolutely fantastic front of house staff specifically giving a mention to Esean. Fantastic. Would highly recommend the stay here just for the staff. Rooms were clean and breakfast was served promptly on time. Cannot be happier with this work trip.

Positive: staff was extremely helpful and very friendly. Location was perfect for visiting battleship and waterfront. Negative: ""

Stayed at this location quite a bit for the last two weeks due to travel for work. All the staff works really hard to provide good service. David who serves the breakfast on some mornings, is absolutely wonderful. He takes his job serious in making sure all guests enjoy their breakfast. He is constantly cleaning the area and putting out fresh food. Hospitality is not an easy job! Especially dealing with the culture we have now of thinking we are entitled when we go to restaurants or establishments. Being polite to the staff and saying thank you is definitely a thing of the past. Yet I watched this man handle some unruly guest and their children with grace. He works hard making sure everyone is enjoying their experience. With that being said, parents assist your kids in preparing their brea