Home2 Suites by Hilton Rochester Henrietta, NY

Decent enough hotel. The staff were extremely nice and helpful throughout both my stays here. The rooms and nice the AC can be loud and the walls are thin so you can hear any crying baby. The first room I had the water pressure in the shower was not good but the second time I stayed here it was great. This is a pet friendly hotel which I could definitely smell the first time around but that smell stopped at the room door. The breakfast is nothing crazy but it was solid. Better than I had expected. Overall a decent hotel that I will stay at again if I'm in the area

OK hotel. There is considerable road noise for the rooms facing the street. Bed seemed to be worn out; not comfortable. The breakfast is a little below average. Elavator was a pretty rough ride. Fitness center is good. Staff was fine. Better hotels in area.

The room was spacious and very clean. I really liked the dark curtain separator, I hadn’t seen that before, and it added a nice touch. The pillows and mattress were great quality and very comfortable. The breakfast area is a bit small, but it wasn’t an issue for us. My travel companion mentioned the heater was a bit noisy at night, though it didn’t bother me personally. They also gave us water and snacks when we checked in, which was such a nice touch. I also have to mention the front desk staff I think her name was Gleadi (apologies if I got that wrong!) she was the absolute star of the show. Friendly, helpful, and made our stay even better.

I remember when Home2 was built and marketed as a upper scale hotel with rooms that included kitchenettes. When I needed to stay in Henrietta I compared nightly rates and Home2 was slightly above average in price. So I thought, great it's still a better than average place. Unfortunately that idea was way off base. The staff was great, lobby is nice, check in is easy but when I got to my room on the second floor I saw that things were worn down. Scraped paint on doors, grout missing on bathroom floor, cracks at the base of the very not good shower. The shower...ugh, weak spray with average pressure and no hand wand so if you are large like I am, no way to rinse lower half. The bed was ok, only 3 pillows and not much variety at that. I don't like feather pillows and there wasn't a f

Positive: Very convenient kitchenette & lots of storage space. Negative: Poor shower water pressure and difficult-to-operate bathroom pocket door! Staff conceded that these are on their to-do list of improvements.