Home2 Suites by Hilton Dallas DeSoto

Jessica (Manager) has a friendly and hardworking crew. They were so responsive and helpful. Booking with Hilton.com has been a mess multiple times for us. This was one of those times where we booked a room and then were told by the property, the room was not available. Jessica and her team actually finished a room being renovated, early for us, so we were able to move to the larger room with our big family, the last two days of our stay. This was very impressive and thoughtful. In the future, I’ll get info from Hilton.com and book directly with the property.

My vehicle was stolen from the hotel parking lot. When I informed the guy at the front desk that my vehicle was gone he was very nonchalant and did not seem to care. Gave me paperwork to fill out and that was pretty much the extent of his help. When I asked about surveillance footage for the parking lot he said there was a process to go through for him to obtain it and it couldn't be viewed. I called the police and made a report. A couple days later I called back to inquire about the surveillance footage. The same person told me that there was no footage because I parked in a blind spot. Are you kidding me? I parked directly in front of the back entrance that was fully lit. So, no footage of who stole my vehicle or how they did it, to give to the authorities. My vehicle still has not

We booked on Booking.com and were charged for the room about a week prior to checking in. When we arrived, the front desk could not find where we had already paid, and charged us again. I left a message for the General Manager to see about a refund, and within 48 hours, I got a call from Scott telling me my refund had been processed. It’s a great property with a great staff. Definitely would stay again.

Positive: "" Negative: They gave our room away.. But.they young lady who check us in got us a room right away and made sure it was clean properly

When I arrived in my room, I opened the toilet seat to find a roach (flushed it), and also saw a baby roach on bathroom sink which snuck in behind the mirror. I was able to change rooms immediately and receive a full refund thanks to the front desk staff, so great customer service. Otherwise this would have been a 0 star review. Everything else was nice overall. Just be aware they may have an infestation.