Home2 Suites by Hilton Altoona Des Moines

Easy on/off I80, very friendly staff, rooms and amenities are top notch. Our granddaughter fell ill on our travels and we had to stop early in our trip - this was first place we saw pulling of I80. Walked in and they had a room, check-in took less than 5 minutes. Walked in to find a very clean and spacious room (which was good as there were 6 of us). Continental breakfast and coffee in the lobby were 10 of 10. Will not be disappointed!!!!!

This hotel for a King suite is a little pricey, yet really an amazing place to stay with or without children. It’s right by Adventureland, gas stations, food & has a great parking lot, outdoor patio with comfortable seating & fire pit. The pretty small hotel carts barely hold anything, so we used two. Easy check in, key cards work great! Pool by elevators (with towels), barely any seats, has a lift for handicapped, & was very warm, better if they had a bigger pool, HOT tub for adults, & sauna. Just past check in to the left is where they have a self serve breakfast buffet from 6-10am. It had a lot to choose from yet they ran out of milk by 9am, asked for a refill and it was out in 5 minutes again (get a milk machine), out of waffle mix, syrup, butter, and attendants don’t seem to care

If I could give them a 0 I would the lady at the front desk named Jasmine was so rude and disrespectful. My daughter was turning 8 and we had about 10 people there to sing happy birthday and Jasmin called the room and stated having people in the room was not within policy and a THREAT to her staff. I stated the only people who were staying the night were me and my three kids and she told me I was being kicked out and she called the police. She was so rude when I was asking her for a refund and she stated my card was not charged and when I showed her on my bank statement I was charged she stated to despite it with my bank. I have never been kicked out of a hotel for having a get together for a CHILD! Never go to this hotel unless you want to be treated with disrespect.

The rooms were decent, breakfast was good. As several others have pointed out, what makes this a bad experience is the people running it (or lack of running it in my case). During my stay, there was a scary domestic dispute between a man and a woman in the hallway and right next to my room. They were yelling things like “I’m going to kill you” and “I’m going to set you on fire” and throwing things around in their room. Not only did this disrupt my sleep but it made me scared for my safety. I messaged the front desk on the app and no one responded. The fighting continued so I called the front desk 3 times, no answer. Finally the man left so I ran down the hall to get to the elevators and go to the front desk. I waited at the front desk for at least 30 minutes, there was absolutely no one

To start off I stayed here with my wife when we came to town to visit her family. When we first arrived one lady was on her phone and when I said hello she sighed and had a stale look on her face like us checking in was an inconvenience for her. Come to find out later she was the general manager for this location. The rooms were nice but they did have lady bugs dead on the windows and I know this time of year in Iowa they are everywhere. Breakfast was good. The only down fall was the service I didn’t feel welcomed when I arrived but otherwise a nice hotel.