Home2 Suites by Hilton Alpharetta

Didn't have a good experience. I was super excited for my concert. I came all the way from Savannah, GA to go to Atlanta, GA. Unfortunately I arrived just in time for my concert so I went straight. I was confirmed for the 2 nights, so I wasn't worried. I enjoyed my self and went to checkin. I was told that I was a 'no show'. Noone called or checked in with me. I was tired and sleepy. I was charged for a separate night twice the amount that I paid for both nights. They refused me a refund and I had to contact Expedia to get a partial. It was supposed to be a fun weekend of me enjoying my concert and instead, I had no room. The room given to me is now near the front and I have sound sensitivity. Music is being played the entire time. Terrible experience and customer service. Focus on mon

I did a 3 day staycation at the Alpharetta (Morris Rd) location during the ice storm. The parking lot (free), along with the sidewalks and entrances were salted prior to any precipitation. The front desk staff were professional, courteous and quick to assist with whatever you needed. They comunicated via text throughout my stay to ask if everything was okay. I appreciated that. It is very clean here, the lobby, my room, etc. The complimentary breakfast is really good. There is something there for everyone, but the selection is better earlier. The heating unit was not functioning properly initially, but a portable unit was provided until maintenance could come. They sent them up as promised. There is a kitchenette with a mid sized refrigerator, plenty of space. Dishwasher. plates

This was by far one of the best hotels we stayed at. It was very clean and the room set up was awesome. The breakfast was very good with a great variety to choose from. The receptionist (Debra) was very pleasant .Our experience was great. We will definitely revisit and recommend to others.

I have stayed at this hotel several times for short stays over the past 1.5 years. This time I used this hotel for a two week stay for a work assignment. My first issues is the hotel room booking. I reserve, do an early checking in and pick my room on the Hilton app. I usually reserve the rooms at the end of the hall away from the elevators. Everytime I check in to this hotel on at least 6 different occassions they will give my room away and reassign me to a room next to the elevator. There excuse is that people are extending there stay and the room I picked is not available. I dont believe this ihappened at all. I usually show up at the hotel later in the evening. I believe that the clerks here are not fulfilling people"s room request and giving other guest their assigned rooms.

Positive: hotel employee was very accommodating at our arrival. We arrived early and she worked with up to get our rooms ready as soon as possible. She was pleasant and genuinely willing to assist us. Negative: The breakfast was not very good on some of the days of our stay.