Holiday Inn & Suites Rochester - Marketplace by IHG

I have been a frequent customer of this Holiday Inn and wow can I say that the service and charisma of the staff is wonderful. Not the mention I had been coming here for an while and recently discovered their restaurant/bar. I had a late night layover and decided to grab a burger and fries from the restaurant. Little did I know that John would make one of the most delicious and juiciest burgers I’ve ever had. After trying his food and speaking with other workers, I realized that he is one chef who does not play when it comes to his kitchen. Not to mention, you cannot have his wings or fries without asking for his special sweet and spicy sauce because the ratio of sweetness to spice is absolutely perfect if you’re looking for food with a slight tang of spiceyness. As for the bartenders, I h

Bad experience with this hotel. Booked a room for my son as he was travelling there. Returning from dinner after 7pm, he could not get back into his room as his card key does not work. The front desk looked at it and said there was a problem with the lock that only the maintenance personnel can fix. Problem is they do not have any maintenance people there and asked that he wait till next day! Imagine all his belongings locked in the room and he had to stay in another room for the night. To make things worse, the maintenance personnel came in next day only after 11am. This is in spite of us calling several times, escalating to the General Manager to chase up and demanding priority attention! It was very upsetting as my son’s phone battery was drained and could not get to his things that he

Rooms are clean. Beds are uncomfortable and hard. So if you have back issues definitely not place to be. Breakfast isn't free you have to pay extra for meal plan if want it. Before I booked I asked for late check out. Having special needs children this is just extremely easier even if I have to pay extra apparently it wasn't approved nor does the hotel seem care. Elevator didn't work last night when tried to use it and I'm physically handicapped on 2nd floor. Pool is not heated it was cold. Definitely will not receive my business anymore and we stay out in Rochester 4 to 6 times a month.

My room was on the second floor facing the inner courtyard, it was quiet and nice. ||The room is good sized. ||It was not the cleanest when I arrived. Used a few Lysol wipes. There was a phone but the buttons were damaged. ||The front desk was very friendly on check in. But when I had an issue, the manager was not super helpful. It did get resolved though. ||Breakfast was okay. ||It is walking distance to shops, a Starbucks and some restaurants. ||My stay was fine.

I recently stayed at this hotel during the week of January 26. During the last 2 years, this hotel did deteriorate quite a bit under the previous management. Under the current (new) management, there have been numerous improvements in room cleanliness and overall service. Upon arrival, I was greeted by a very nice young man, who welcomed me to the hotel and acknowledged my Diamond Elite Status, and gave my welcome gift of choice. The room assigned to me was nice and clean, and the bed was very comfy. The breakfast that was offered was freshly prepared and the scrambled eggs were the real deal. The gentleman in charge of breakfast (Chris) was welcoming, and he pointed out and explained the breakfast offerings. He keeps the breakfast room neat and clean. The Bar & Grill is very nice