Holiday Inn & Suites McKinney - N Allen by IHG

Checked in 2/23 around 9/10pm. Upon arrival 2 agents were at the desk deep into their screens, no acknowledgement. After awkwardly standing there for a few seconds took a few steps to the male agent which made him look up and pointed to the female agents and said "she will assist you" so we change directions and say hi we are checking in and she says with no acknowledgement or greetings "Id and credit card". Room has already been checked in so she just grabs the keys from the box gives us the keys no confirmation of name, nights, tier level(was platnium elite). Her facial expression looked like she was pissed like she was having a bad day or another guest prior to us pissed her off. I looked around to try to get her name but she wasn't even wearing a name tag. While my boyfriend went to ge

This was one of the dirtiest hotels we have seen. We checked into the hotel and noticed that the lobby and the elevators were dirty, but figured it was because it was busy that night. When we went up to our room and saw the mold in the shower, I called the front desk to ask if we could have a clean room, but since they were sold out there was no other room available, so we decided to leave. We didn't feel comfortable being in such a dirty hotel and mold filled bathroom.

Great hotel. India and her team went above and beyond to make our stay a great one. Great breakfast. Bacon, eggs and sausage were perfectly cooked. Great stay!

We stay here 3-4 times a year. The staff are friendly, and hard working. The breakfast is hot and delicious, with a variety of options. There is a charge. I always ask for extra towels and am delighted with how fluffy they are every time. We love this hotel!

Positive: Spacious room Negative: Guest brought a roach to show desk clerk upon our arrival. Breakfast charge was $9.99 plus tax per person.