Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

I had such a great experience here!! It was clean, all of the staff were so friendly and helpful. I came in on the fly; right away Tosha went above and beyond to help me figure out what I wanted and continued to be kind throughout my stay. Princess & mecalya were also both super helpful! Even the kitchen staff went out of their way to talk to guests and make sure they were happy. I have stayed in many hotels in Wilmington but this was by far the best. Wonderful customer experience- this is now my go-to! Thank you all so much!

The hostess was polite. The bed was comfortable. The breakfast was satisfying. These were the positive aspects we encountered. As for the negative parts of our experience, cleanliness was a big concern. The mini fridge and the floor were dirty. Two of the three treadmills had broken safety clips. There were no towels and no cleaning supplies in the gym. The room had a couple of tissues, but no replacement box. When we ran out of tissues we had to use toilet tissue. The carpet and the window shade were both dirty. The ironing board pad was loose and it was difficult to iron our clothes. For the cost, I expected more attention to detail than was I saw.

My friend and I stayed for 2 nights and could not have been more taken care of. The bed was comfortable and the pillows were like clouds. The shower had a sliding glass door which was a nice touch and they had Dove shower and hand soap which was also nice. We felt very secure with the double latch on the room door. Breakfast left us very full and was delicious. They had a wide assortment of different food choices. Andrew at the front desk was very friendly, was working for our whole stay, and he definitely deserves a raise. This trip was well worth it and we will definitely be back to this location.

Positive: Great staff. Beautiful hotel. Delicious Breakfast. Nice location. Negative: ""

Everyone was absolutely fantastic!!! I have come out here several times on business, with several of them extended stays. Staff is very accommodating and polite. I would like to shout out Mecayla specifically. She allowed me to use the staff dryer, to finish my clothes when the guest dryer wasn’t working properly. She took my clothes, bagged them up and called me when they were finished. Above and beyond the call of duty and I Thank you so much again for that, you’re amazing! We will be coming back to this location for any future business trips!