Holiday Inn Express & Suites West Des Moines - Jordan West by IHG

I would say its 3.5 stars. We did have some issues, and the GM/Manager did address the concerns when called, as did the front desk person at the time of one issue, other wasnt known at a time to address. Issues: room 408, heater would just run, way past the set point on the unit. at one point it was over 75 in there and it was down at 64 for heat. We eventually had to turn this off. They said this would be addressed with maitinance and that they are also in the process of hooking up the units to a wall thermostat. So TRY your heat and make sure it starts/stops at the right temp! Dont find out at 2am. The other issue was some stains on a matress pad, don't know why, but this has become very common across all brands/chains it seems. The GM/Manager mentioned she was going to address wit

This review should have been a 5+, except for one huge demerit. No coffee-in the room or at breakfast. Criminal. They did have a coffee bean grinding machine near the eating area that, after pushing some electronic screen buttons, choosing between caf or decaf and waiting a bit you got a hot cup of weak coffee-not the usually very acceptable tasty coffee that you poured yourself into a big cup. Also, the waiting line could get long in front of the machine as others figured out the new coffee experience. Coffee in the room and lots of decent coffee in the morning at breakfast has been a staple at H I Express forever and this is unacceptabe. A new building, with one bad wrinkle. Spoke to the manager, who apologized, evidently not the decider in the new coffee approach, and he told me to p

This property is relatively new and in a very nice part of the Des Moines area. I was disappointed on a couple fronts during our stay last weekend: 1. The pool area was very modest. Water temperature was rather cool, so cool that my wife and I took a few steps in and decided not to use it. More importantly, there was no whirlpool, something I was looking forward to at the end of a hard day of work. 2. I like the "new" coffee maker in the lobby. Similar to what you might find at a Holiday or KwikTrip gas station where you make your own cup of coffee. However, the first morning it wasn't working at around 6am (I think maybe it was out of filters?). I was disappointed because it was too early for the thermos carafes of coffee to be available. 3. The wi-fi was incredibly slow to connect whe

Best hotel stay in a while. Comfortable beds, a great room layout, and hot water that was perfect for a much-needed soak in the tub. After a long travel day, it truly felt restful. Big thanks to Stephanie for being so kind and accommodating - she made the stay even better.

There is not room darkening curtains. My baby would not nap. The sun was going through the windows like no other. I really wish i would have had the money to go to a different hotel. I literally had to drive around for hours in my car because of how bright it was during the day in the rooms. i am so disappointed. Someone with a 6 month old baby already has things harder. This definitely made it way worse.