Holiday Inn Express & Suites Watertown-Thousand Islands by IHG

Awesome time! We love staying at Holiday Inns. But this day was amazing! My fiancé and I had a late Valentine’s Day celebration and this hotel made sure that our room was magnificent. Our king Jacuzzi suite had a separate room just for the Jacuzzi. It was truly amazing and as always, the staff at this location is extremely diligent. Jennifer checked us in and she has waited on me a couple of times since I’ve been a member here, and I absolutely adore the fact that she remembers me and greets me with such hospitality. As always, we will be back

Stopped in for a nights stay for local shopping, GREAT location! In the heart off it all. All types of shopping (Salmon Run Mall, Tjmaxx, target, Sam’s, Ulta, Khole’s, Sephora, Walmart, Home Depot ) kids indoor play park(in mall), multiple restaurants (Olive Garden, Texan Roadhouse, Dunkin’s) Very convenient location, 5-8 mins away from everything. The rooms were clean, stocked , and ready upon arrival. The staff is friendly, attentive and goes above and beyond. 5/5! Breakfast was AMAZING, great selection! Gluten free options, dairy free options and take away bags for convenience. We drove 4 hrs during a snow storm and the staff was amazing apon arrival, we checked in a bit late due to weather but they were accommodating and offered us any warm beverages, or snacks for the kids. The val

We spent 2 nights at this hotel, but 3 days apart from each other. It is conveniently located off of I-81. The building appears to be well maintained. Staff were very friendly. One staff person made sure to save some chocolate chip cookies for us the second time we checked in! Breakfast was very good for a chain hotel, with pancakes and cheese omelets available, and tasty cinnamon rolls. Rooms were fairly big, and the beds were comfy. A very good place to stay!

Best hotel experience in a long time. Modern and clean. Very comfortable bed. I loved the outside patio. Staff was so nice and welcoming. We left early for a flight so did not have breakfast but the dining area looked wonderful and inviting. Huge pool. Would stay again.

Exceptional Service! Integrity and Persistence in Returning Lost Items. I highly recommend this hotel! During my stay in Mid-October, I accidentally left behind my phone and glasses in the room. The hotel staff, especially one dedicated Female Manager, provided outstanding assistance in getting my items back. The cross-country shipping process involved some logistical challenges and delays, but she showed incredible professionalism, patience, and persistence to ensure the package was sent successfully. I was thrilled to receive my valuable items safely on Thanksgiving Day! This unexpected return truly speaks volumes about the hotel's integrity and commitment to guest care. Thank you to the entire team for your exceptional service. Wishing all the staff a Merry Christmas and all the best!