Hilton Garden Inn Watertown/Thousand Islands

Room was comfortable though loud due to highway being maybe 50 feet away. Traffic noise from 5 am to 10 pm. Internet connection kept failing and reconnecting through the day. Staff is friendly and helpful. Maid staff was wonderful. There is a restaurant in hotel, making it easy to stay in on bad winter nights. Parking is good, large lot.

This hotel property is not only terrific but the staff that are employed here are super amazing. The property is super clean inside and out. The Grille restaurant is so spectacular, people drive to this location to just have lunch or dinner. We can name a few of our favorite staff like Kristen, Bobby, Amy, James, Anthony, Jessica, Rachelle, Brittany, are just to name a few. If your looking for an over the top experience this is your spot. Enjoy Ray & Tara Miller

Excellent customer service (and I mean absolutely top notch, impeccable, friendly people) with a great restaurant beyond what you’d expect in a small hotel, spotless rooms, a cool snack selection in the room (extra cost I paid for, but worth it for how well they did) and a super warm pool. 10/10 will return when I’m back in town. It was worth every penny.

staff at this location were very kind and accommodating. I had a water overflow mishap in the tub and felt terrible about it and they were quick to respond and fix it while also reassuring me that everything would be OK. they would’ve also offered to give me another room, but they were full on that particular evening so they provided me with a fan to finish draining the floor after they shampooed it at 9 o’clock at night. I appreciate all of their best efforts and understanding. Everyone was wonderful.

Honestly surprised how nice this Hilton is! short stay for a weekend while visiting family and celebrating an anniversary. All the staff were very friendly from front desk to breakfast to housekeeping. Seems to employ a lot of people to take care of the place. Spotlessly clean. Saw one housekeeper mopping the stairwell. Appreciated the EV chargers on site. Can use your phone as a digital key. Great hot tub and pool too. Sunset views from the pavilion and rooms on one side 🌅 Highly recommend!