Holiday Inn Express & Suites Jacksonville-Camp Lejeune Area by IHG

Can't say enough about this hotel!! It was my first time staying in a Holiday Inn and everything was incredible. The rooms are very nice and everything is super clean. The two desk workers Wendy and Destinee were absolutely phenomenal and deserve all the credit for my wonderful stay. I will be becoming a member and coming back!

Phenomenal Stay – Highly Recommend! I recently stayed at this hotel during a work trip to Jacksonville, and everything about the experience was excellent. The room was clean, comfortable, and well-maintained, which made it easy to relax after long days. Breakfast was fresh and satisfying each morning—a great start to the day. I also appreciated having access to a decent gym, which made it easier to stick to my routine while traveling. The staff was courteous and helpful throughout my stay. I would definitely choose this hotel again for future visits.

Huge Cockroach crawling up the wall behind the front desk as we were checking in. Horribly trained staff. The room keys never work making you have to go back and forth to your room because they will give you the key and say it’s fine then it doesn’t work. Only one elevator working so taking the stairs is the only option usually unless you want to wait 10 minutes to go up one floor. Poor communication on what is allowed. We used 2 different forms of payment and was told later it wasn’t allowed. They discriminate against you and are not honest. Multiple charges on my bank account. Had to call and get the money back. The manager Wendy is rude and not understanding. Had my card charged then it got put back in which I was unaware of so I had to call them and pay again. They kept saying it was a

Lovely hotel. Friendly staff. Complimentary breakfasts were very good too. They had different hot items each day. I've stayed here before and definitely will again when I'm back in Jacksonville.

Positive: I love the friendliness of the breakfast staff and the food was awesome. Negative: It was not quiet as I would have liked it and I had a few roaches/ insects in the rooms.