Hampton Inn & Suites Jacksonville

Overall everything was great. It’s an older building but I can tell that management is aware and attentive to areas needing a little TLC. The room was nice and where I was facing had a nice view of the pond out in front which was pretty at sunset. The room was also very clean from what I could tell. The bed was a little on the firmer side. The hotel staff was very friendly and attentive, which I appreciated. The breakfast… was kind of meh as hotel breakfasts tend to be hit or miss, but was edible. Overall nice stay. Will stay there again if I’m ever back in town.

I am writing to commend the exceptional service I received from Gabby during a recent stay. My reservation was last-minute, and I was fully prepared to be turned away due to the hotel's limited availability. However, Gabby took it upon herself to help me find a room. Her commitment to ensuring I was accommodated was truly remarkable.|Her attention to detail and consistent follow-up throughout the process exceeded all my expectations. This type of proactivity and genuine customer care is extremely rare and made a lasting impression. While the hotel itself is great, it's employees like Gabby who elevate the experience to something truly special. She is a fantastic representative of your team.

Nice, clean rooms. We were upgraded to a suite because we're Hilton Honors members, so that was a nice touch. The area had several restaurants within walking distance and felt safe and upscale. Breakfast was nicer than most comparable hotel breakfasts, including different flavors of waffles. Would stay here again.

Positive: I have stayed here several times per year over the years. I like this hotel but I paid for the most expensive room but the room I received was not like the room I have been getting. I paid for a King Suite, I received a room with a King bed but not like Negative: The room was not like the ones we had been getting.

If you like staying in a dog kennel, it's perfect. Stayed here for 2 weeks while doing some training at Camp Lejeune. Room right above me had multiple large breed dogs running around the room constantly. When they weren't barking while being led through the hotel. I have no problem with service animals and am a dog owner myself. I don't take my dogs to hotels and let them run wild or bark. If the dogs weren't enough, half the guests seemed to be construction workers who spent the evenings congregated in the back parking lot right outside the entry door. Playing cards and drinking liquor on the tailgates of the trucks they had parked right outside the door. Hampton Inn used to be more of a middle tier operation where you could always count on a clean room and a peaceful stay, but anymore it