Holiday Inn Express & Suites Cookeville by IHG

Yikes stay away!! Literally found a dead cockroach in the bathroom when we first arrived. We should have just left but I went to the front desk and she gave us a new room. We got to that room and the sheets were disheveled, had hair and what looked like scabs on them. The drawer from the dresser was broken out of it and there was a mirror that you could tell had literally only been cleaned halfway. Again, should have left but we didn’t. I went to the front desk again and she gave us another room, right next to the cockroach room (gross). The only issue was a broken floor tile in the bathroom but it seemed cleaner at least. We were exhausted after our flight and driving three hours to get there and did not want to have to try and find another hotel so we stayed which I regret doing. The bed

During my stay, I was forced to change rooms four separate times due to the presence of roaches and bed bugs. Furthermore, the rooms were poorly maintained, with visible mold in both the bathrooms and the living areas. The lobby and hallways were similarly messy and neglected. I have stayed at this location frequently and spent a significant amount of money here, but after my most recent experience, I will never return. The state of this hotel has become completely unacceptable. First, the staff/ management was incredibly unprofessional. Several employees smelled strongly of marijuana and appeared to be under the influence while on duty, one housekeeper was nodding then the next day seemed to be tweaking so I kept an eye on her and a group stayed outside in a van for 30 mins No telling wha

Positive: The staff was friendly and the hotel appears to be well maintained. Negative: The bed mattress was too firm and the breakfast food not very good

DO NOT STAY AT THIS IHG!!||This property is very dirty, and you get what you pay for. The floor was filthy, and my shoes would stick to it. The bedding had large black stains, with something red smeared on the sheets, and there was visible old food smeared across them as well. The bathtub was dripping water and could not be shut off, and there was red mold around the drain and on the tub floor. The room door would not shut tightly and had a large gap between the door and frame—large enough to stick your hand through. If you want to stay in a hotel that feels like a New York City alleyway, this is the place. Otherwise, I strongly recommend choosing one of the better hotels nearby.

Beware. This place is in rough shape. Arrived around 1:40 a.m. on Dec 24 after a 9-hour drive and the property was clearly not clean. The lobby floor was sticky, the phones were covered in grime, and our first room had a door that would not latch and could be opened without unlocking. The second room was unsanitary — dirty surfaces, heavily stained duvets, food debris and dried spills on sheets and pillowcases. Despite being presented as “cleaned,” it clearly was not. We had to leave around 3 a.m. and find another hotel at a higher cost. No manager ever contacted us. This appears to be a systemic housekeeping and oversight issue. Very disappointing.