Holiday Inn Express & Suites Ann Arbor West by IHG

We were guests of this hotel while in Ann Arbor for a family wedding. The room was excellent. We got a good night’s sleep. There was a nice variety to choose from at breakfast. The coffee machine even freshly ground beans before brewing! breakfast ||I need to call-out the staff who went above and beyond in many ways. Thank you Laura, Dave, and team!

I’ve been an IHG platinum level rewards member since the 1990s. For almost a decade I would stay at this property for work 10-15 times a year. Then a number of years ago I had the worst customer service experience I’ve ever had at any hotel ever. And that’s saying a lot as I’ve stayed at easily 150-200 different IHG properties over the last 27yrs. My experience with this hotel was a disaster from start to finish, they cancelled our room without telling us, moved us to three different rooms because they kept putting us in filthy rooms that had not been cleaned for new guests. It was comical because they’d give us keys to the wrong room, then move us to a different room that already had people in it, to moving us to a room that had not been cleaned at all, to finally moving us to an entr

We were staying there for a wedding. When we checked in Billy at the front desk was great. He knew all the details for the wedding without having to look it up. My elderly father called the front desk to get a room number for one of his kids rooms because he was having a hard time tying his tie. Billy said he could not give out room numbers but he went to my father's room and tied his tie. Thanks Billy!

We stayed for one night at the Zeeb Rd Holiday Inn Express in Ann Arbor as my husband had an appt at the UofM Hospitals. The staff was friendly and check in/out was quick. Our room was clean, quiet and had all the amenities needed for a comfortable stay. The downside for us was a smaller shower head with lower flow, but pressure was adequate. Beds are on the firmer side but pillows were extremely comfortable. The air conditioner/heat worked great & was easily adjustable. Excellent breakfast with a large variety of hot and cold items along with the famous cinnamon rolls.

First and foremost I must mention and thank the front desk agent Json McGaughy. He was very friendly and accommodating. He was a great ambassador for the hotel and the most conscientious agent we have ever experienced. He deserves a bonus and raise!