Holiday Inn Express Rochester - Greece by IHG

Upon arrival, I requested late checkout the next day as I had arrived very late into the night. All the Diamond Elite parking spots were taken up by non-members and the staff refused to enforce it, saying "people can just park wherever." I said I was willing to pay for it. The front desk staff working the night shift assured me that he has granted me a late checkout for 1 p.m the next day. However, in the morning, I received a call from the front desk asking me to vacate. When I told her that I had requested a late checkout last night and the front desk employee granted it, she said there was no such record. I once again explained I was willing to pay for late checkout, and the front desk granted permission to stay until 12 p.m. Still, housekeeping barged in multiple times, and I eventuall

Positive: "" Negative: Room keys were not working properly. It would takeabout 3 minutes to get in my room. Staff kept remaking the key but never came to check why it wasn't working properly.

Room was clean and comfortable. Bed and pillows were standard, no issues with them. Location was perfect for everything we planned to do in Rochester and the surrounding area. Staff was friendly and check in/out were a breeze. The only issue we had was the tub faucet was not fully attached to the wall and the water pressure for the shower was weak, but this did not prevent us from being able to shower (no issues with the water temperature).

Rooms need work. Bits of the paint from the ceiling were falling off onto one of the beds, and the seal on the AC/Heat unit was shot to the point I could both hear and feel the wind gusting in. The shower was also leaking water from various pieces of the piping like some fairly run down apartments I’ve been in. Got the distinct impression that while the room appeared to look nice, all of the work was just to gloss over the issues. A nice facade painted over an older building. I understand you guys need to make a profit but it shouldn’t come at the expense of my comfort. Lastly, the guy running the front desk fairly obviously checked out my fiancé. You should not put someone at the front desk if they are going to make your female guests feel unsafe. That is unacceptable in my book. Shoddy

Good hotel, associates are kind and helpful. Breakfast is delicious, their main proteins being pork and turkey sausage rounds, and very occasional bacon. They offer a pancake maker instead of a waffle iron. Breakfast hours are confusing, on the displays it appears that Breakfast is at 6:30 however it is served a 6 on weekdays, and only at 7 on weekends. We requested more toilet paper at the front desk and found that the supplier had been delayed and we were offered an angel soft brand tissue box instead, which was surprisingly very satisfactory considering the situation. Laundry on premises is clean and functional. The bathroom is on the small side, with the sink outside, but has a traditional closing door with a lock as opposed to sliding. The hallway was loud, but it didn't carry into my