Holiday Inn Express Richmond Airport by IHG

I had such a great stay! Both Jay and Sherri were wonderful at the front desk. I had a very clean room and the breakfast was hot and tasty each morning. I appreciated the cleaning service I had during the stay. Sherri and Jay had a lot of recommendations of activities for me to do. The airport bus shuttle was timely! The ride to and from the airport was included. The hotel is right next to a wawa so there's always food a short walk away. Thank you to the entire staff for having me as a guest for two days in Richmond! Highly recommend!

The cleanliness was impressive—fresh linens, a spotless bathroom, and well-maintained common areas, though the hallway carpet showed slight wear (4/5). Food quality was very good, with a fresh and varied breakfast buffet featuring fruit, eggs, and excellent pastries (4/5). The highlight was the room comfort—an exceptionally comfortable bed, quiet and well-insulated room, stylish decor, and thoughtful amenities made for a restful stay (5/5). I would confidently rate this hotel 4.5 out of 5 and recommend it for both business and leisure travelers.

WE stayed here on Monday and they were very nice. We had a problem with our air connections so we came back and stayed again on Friday night!

Pros: - Check in was fast and easy. - Breakfast was hot and plentiful - You always see cleaning staff working - Front desk was understanding + helpful - Shower water was hot - AC blows nice and cold - No bugs or hair very clean - Comfy beds - King lounge room has mini fridge, microwave, TV by the bed, coffee maker (coffee machines in lobby too), safe, closet, vanity mirror, adjustable shower head, great lighting, privacy curtain, a desk and a chase, an area for luggage, and a dresser, and so much more. - Treadmill, bike, and elliptical. - Close to the airport and many convenience stores, restaurants, and gas stations. - Quiet at night got good sleep and never heard my neighbors - DOVE products in the bathroom not those cheap little hotel bottles - stamped toilet paper into little bows?!

Nice rooms, beautiful grounds. My compliments to the cleaning staff, I wished the manager worked as hard as them. Maybe they would have Wifi half as fast as the 90s dial-up. The Wifi is so slow here the splash page on my FireTV Stick wouldn't even fully load and you couldn't even stream a YouTube video. I had to leave the comfort of my nice clean room to go to Starbucks to work and video conference call. Hotel managers need to realize how important Wifi is for business travelers...all travelers. I asked to be moved to a room closer to the router and to the credit of the staff, they were very accommodating. Unfortunately, the Wifi was 5 Mbps everywhere on all floors, even at the front desk. If the management doesn't care enough to maintain reliable internet, I don't care to come back. I'd