Holiday Inn El Paso West – Sunland Park by IHG

After two nights in this hotel I noticed several itchy bites and blood stains on the sheets showing evidence of bed bugs. I reported this to the front desk attendant and was told that she would flag my room as not checked out in order for it to bring attention to management and have them contact me. This was on Thanksgiving so there was no manager on site. I did not want to risk bringing the bedbugs with me so I planed on bringing all my belongings bagged up to the front desk to be disposed of. The attendant told me this was not necessary and to leave them in the room and they would be discarded for me. I reached out to the hotel four days later when I had yet to hear from a manager and noticed an additional $600 charge on my account. I had alreay paid for the stay via a travel portal so

Freddy was the best server! I had breakfast and he helped me with the best table for power for my computer to keeping water with fresh lemons. I only wish I could find service like this at home. Good job hiring Freddy Holiday Inn! Food was great too!

Had a great stay, room was clean and comfortable. Dove shampoo, conditioner and body wash in bathroom. Had the breakfast included in our stay and was good, but it is sit down served, not buffet. ||Used the weight room, it was clean and organized. But, it didn’t have wipes for the equipment once done with them. ||Would stay again, but didn’t realize the rooms are villas, doors are accessible from the outside and individual buildings. The buildings are gated and need your room key to get in.

Positive: "" Negative: I did not like the room at All ... and stunk. It was disgusting. Worst room I've gotten.

Mainly writing this review for the service. Brett at front desk was kind and attentive to our needs. Freddy at the cafeteria was the sweetest, with the friendliest and most thoughtful service. Both were so very sensible and thoughtful. Want to give them high praise!