Holiday Inn and Suites: Richmond - West End, an IHG Hotel

Positive: Location was good and the need was decent Negative: The TV was glitchy and the daily room service for basic cleaning did not quite meet expectations.

We wanted a clean newer hotel and that's what we got. Looks like it has been refurbished in the past year. Plenty of parking, no free breakfast, and room with double queen beds was cramped. However, the room, bathroom and beds were clean to get a good night's rest. We checked in just before 10 pm and checked out at 11 am the next day. There is a microwave, mini fridge and coffee maker in the room. Dove hand wash, body lotion, shampoo and conditioner provided. Saw several families with kids travelling for sports.

The rooms were clean and the building looks recently rehabilitated, everything is new. We were happy with the professional staff and friendly. We were slightly disappointed that when we booked we thought that the price included breakfast, however that did not ruin our stay. I loved the fact that it had a bar and restaurant for food service. untill 10pm. I highly recommend this and wish that all Holiday Inn hotels had both the bar and food service.

Krystal is that girl. Awesome hospitality. Y’all should give them chairs or something having to stand all day is a lot. Room was very clean and smelled clean. Bed was a little firm but soft pillows were divine. Would totally book again! Give Krystal a raise. 10/10 ( I hope I spelled her name right because I said I was doing a review). <3

By far, this hotel is absolutely amazing .I enjoyed my stay here. The staff is very pleasant.I'm willing to do whatever it takes to make sure guests are comfortable within reason. They are very friendly.Great smiles.Awesome food and all around very clean and amazing hotel. Ms.diann, it's so amazing and always readily available to assist guests.Whenever you need.