Hilton Garden Inn Falls Church

I had a really good stay overall. The room was clean and comfortable, and the staff was friendly and professional. The only downside is a recent change to the parking process that makes the digital key/online check-in far less useful. Guests still have to stop at the front desk to get a parking pass, then walk back to the car to place it on the dashboard. It’s a small thing, but it adds friction—especially if you’re arriving late or traveling with luggage. Unfortunately, because of this added inconvenience, I’ll probably look for other options when traveling to the area for business.

Every employee that we can into contact with was very friendly and helpful. We had a room on the 6th floor, which was very quiet. When I made my reservation, I selected a rate that included breakfast, which I won't do the next time. I had to have the front desk remove the charges for breakfast from my bill, even though I advised the restaurant that my breakfast was included in my room rate. Other than that, I highly recommend this hotel. The location was good for us, plenty of shopping and dining nearby. The rooms were very clean, the pool was perfect for our granddaughter to use.

It’s WONDERFUL to be touched by an Angel, and after last night, I feel like I’ve been touched by three. In 48 hours, a day from hell went to being Heaven on Earth. My first encounter at the front desk was with Joshua. He was more like an Angel, not a typical programmed person at the front desk. After being checked in, everything was excellent. The best customer service I’ve experienced in the hospitality industry. I arrived over four hours from the check in time. It was a rough day and I was so exhausted I felt I could collapse. As I approached the front desk, I was greeted with a warm, welcoming smile. Joshua was intent on making the customer feel welcomed and his sincerity was obvious. He took my luggage to my room and I was so relieved. The next day as I checked out I was gr

Positive: Staff was excellent, room was clean. We had the breakfast buffet which was included in our room price. Plenty of parking and great location close to D.C. Negative: ""

I don’t usually write reviews, but I couldn’t pass up the opportunity to speak about the exceptional service we received from Daniel and Desmond. These two gentlemen were incredibly kind and gracious to both my mother and me during a very difficult time as we visited a family member who was in critical condition at the hospital. They made sure we were aware of everything available to us and repeatedly assured us that if we needed anything—at any time of day—they were there to help. Their warmth and attentiveness brought a great sense of comfort when we needed it most. Additionally, the woman overseeing the breakfast buffet went out of her way to accommodate us. Although we arrived near the end of service and food was running low, she made sure fresh items were prepared for us without hes