Heritage Inn Express Hayward

Positive: Receptions, Front Desk very friendly Negative: I feel sorry for myself picking this hotel, the homeless people around the area and some inside the site. Some old and broken vehicles parking there, Kids were playing around the parking and I wasn't comfortable parking my car around. Dirty and Smell.

Rooms are dirty! The walls are extremely filthy. The microwave was gross. The bathroom was nasty. I was afraid to take a shower because I didn't have shower shoes. Furniture is stained and nasty. I will never come back here again.

My husband, sister, and I thankfully only stayed at this hotel for one night and it was the worst experience. We got to the hotel pretty late into the night and there were sketchy looking people hanging out right by the reception desk. I immediately felt unsafe. There wasn't anyone who actually worked at the hotel working the desk but rather a security guard who checked us in. He was actually really nice and helpful but that's the only positive thing I can say about this place. The premises was completely littered in trash and so dirty. We selected a non smoking room but as soon as we walked in the smell of pot and cigarette smoke punched us in the face (stayed in room 120). It smelled so bad and the room was so rundown and dingy. The tub and bathroom looked dirty, which is so gross. Lucki

Okay rooms, but cigarette smoked seem to permeate through even though the rooms were smoke-free. Our original room began to leak in the bathroom because of the heavy rain so we got moved to a better room, thanks to staff for that. Area is sketchy, a lot of foot traffic from outside. Police came twice to deal with an incident at the motel. Other than that, it's a good place to rest your head.

PLEASE DONT BOOK HERE. These 2 stars are hella generous💀I should have known how trashy this place is. First sign I missed was arriving to police already there on site. Next is when I opened our door, I swear, everything felt off. After stripping the bed and checking everything. Fridge was dirty, microwave was dirty and didn’t spin, tub had hole in it, floor had hole in it. I wanted out but was told there weren’t any other room available. Everything was dirty, glad we travel with cleaning products at all times. We put a plastic cover over the dirty mattress and our own bedding. We never left the room at night because outside was sketchy. I’m 90% sure people live out of this hotel, the pictures speak for itself. DO NOT BOOK HERE…I hate leaving bad reviews but we would have rather slept in ou