Heart of the Berkshires Motel

BEWARE!!! DO NOT BOOK THIS MOTEL|Booked online for a 1 night stay. Arrived at motel and immediately knew we made a mistake. Outdated, looks abandoned, no guests present or cars in the parking lot. Walked up to the front "office" all lights were turned off, there was dirty laundry strewn about, smelled dingy and moldy - and there was NO ONE to talk to. We waited a few minutes and left to find another hotel and request a refund. Alex B. refused to give us a refund because it was a same-day cancellation -- how would we know what a DUMP this place is until we actually got there, the photos they have posted are very misleading. Alex B. got into a shouting match with my wife and called us prejudice.... we are still working with booking.com to try and get a refund, but I suspect we'll have to esc

I stayed here over Columbus Day Weekend as a base for picturesque drives in the Berkshires. I had specific needs and the management was truly very accommodating and helpful beyond what i would have expected! I absolutely will come back again next year! Such a wonderful value, comfortable and cozy rooms, and a very convenient location!!!!

Customer Service was friendly & helpful. Able to get in our room with no problem. Room and bath were very spacious and clean definitely recommend this motel to everyone.

The rooms are beautiful. The grounds are beautiful. The birds sound awesome. I saw a wild rabbit run past me last night. I caught a small sound, brown and a little white tail. So cute. The owner, Alex, is a very nice person. It is pet friendly here. There are 4 dogs here. There is a fire pit in the back yard. It is very quiet here. The housekeeper is very nice too. It has a country feel.

Older rustic budget motel. Very clean and staff was very responsive to any questions that we had. Met all the basic requirements coffee maker, microwave Wi-Fi TV refrigerator and near Tanglewood and other attractions that we like in the area.