Hampton Inn Utica

It was nice, good breakfast, great location. They had little hockey teams staying, & they are always out of control. Parents drinking, sitting in both sides of the hall (about 8 adults) so we struggled to get to our room. Bunch of the kids came into pool area without parents, I had to raprimand them. I wish hotels could implement a rule that made the parents stay with the kids. I hate leaving this review because the hotel & all amenities were great. The staff looked overwhelmed by these out of control kids. Great hotel but ask if they have any teams staying, if you need quite & to sleep early. The rules for the pool say they can't be there without an adult thank goodness. & There is a noise curfew. Really nice place, if only team parents could appreciate other people are staying there to.

Positive: It served to be an excellent location for us. Plus, the staff was very friendly and accommodating, while we lingered in the hotel lobby after we had formally checked out. The staff was very kind. Negative: ""

Excellent Customer Service Staff Is Super Friendly Tentative and Always Eager to Help I Had Alexus Check Me in She goes Above and Beyond To Make Your Experience Pleasant I Also Had The Pleasure of Meeting Management Tori She is Very Professional and Was Very Greatful for the Feedback I Gave. In all Honesty My Stay Was Very Enjoyable. Pool Yummy Breakfast Unlimited Coffee I'm Definitely Coming Back 😀

Terrible hotel. We stayed at this property one night on our way to Maine. As soon as we drove to the entryway upon our arrival we saw that the trash can was overflowing and garbage was on the ground around it. The glass door was dirty, and as soon as we entered the lobby of the hotel, and headed to the front desk to check-in, we could see it was not well maintained and totally outdated and dingy. The receptionist was rude and not friendly at all; however, we were assigned a ground-floor room, which is what I requested, so I appreciated that. The bathroom of our hotel room was in poor shape (caulk around base of tub was old and dirty), and the shower curtain magnet did not work so the curtain clung to you as you were trying to shower. Crazy. The only good think about the hotel were the beds

DATE OF STAY: 11/7/25. This property is absolutely filthy and deplorable. After speaking with the general manager, Tori, it is clear as to why the property is deplorable, not only is she not proficient in what is expected on her property, but she also does not follow up with regards to complaints regarding the property. I submitted these pictures to Jessica, at the front desk, on 11 seven 2025, she called someone to Come and rectify the situation, that rectification included, sending someone with a spray bottle with bleach and a dirty, micro fiber towel. Tory’s team member Ericka express that management only requires that they wipe the surfaces with a cloth, if you are traveling with young children, people susceptible to potential illnesses, this is immediately the worst facility to attend