Hampton Inn & Suites Rochester/Henrietta

The Hampton Inn on Clay Road is off a busy road (Jefferson), overlooking a massive car wash (not scenic but never heard any noise). But it’s a great location for shopping and dining. Free hotel breakfast is great but Steve’s diner with their special love cakes (pancakes) is very close. Almost across the street is Palmers, a seafood and meat store that has ready to eat or ready to heat food. Wegmans isn’t far. And lots of restaurants. So, it isn’t a charming inn on a lake in the mountains. |The rooms are freshly renovated and much nicer. The big ugly desk is gone. The tv is over a cabinet with a frig and a round table with two chairs is across. Great for working on a laptop, enjoying a cup of coffee, glass of wine, looking out of the window. The new layout makes the room seem much more comf

Horrible experience. Booked through Expedia which did not indicate anywhere that this hotel was under serious construction with many amenities unavailable. The room itself was decent, but everything else was bad to terrible. The breakfast area was relocated to a small room and with limited items, many of which would quickly run out and not be replenished. The entire main lobby was off limits, only one working elevator which was really slow and obviously busy, no gym access, no pool access, dust everywhere and contractors working around the clock, often blocking the entrance due to laying tiles and doing other renos. On top of this, our room was never serviced during a three night stay, even though the standard was already low at 'only every other day' being the policy. This was all challe

Darleen and Jordan (Night Audit) were exceptional. Their hospitality is unmatched. Newly renovated property (Dec 2025) - Everything is brand new. Some adjustments do need to be made like hand washes across all rooms, TV mount needs be little out so can adjust the TV at all angles, etc few slight modifications. But overall, a great 7 day stay here!

Service at the front desk was efficient. We are elderly and a young man who worked at hotel assisted us with our luggage upon arrival and refused a tip. What a shock.🫢 Both my husband I tried to give it to him. So great beginning! Give him a raise! The cleaning staff on the 4th floor was very helpful and courteous. The best part is the location. Everything you need is within a few miles if not across the street. This will be our return choice to stay. I’m only sorry there were no warm cookies. They definitely should be given out on the weekend.

A/C unit was filthy. No hot water. All restaurants were closed for the entire stay (3 nights). Not even coffee in the morning. Pool closed. Refrigerator in the room didn't work. Not much positive. The fella that worked on trying to get us hot water was very pleasant. Other than that, nothing.