Hampton Inn & Suites Elyria

I had a wonderful stay at this new and exceptionally clean hotel! From the moment I arrived, every staff member was warm, welcoming, and genuinely focused on providing great customer service. A special shoutout to Debbie, who truly went above and beyond—she made me feel like family. She always greeted me with a smile, asked about my day, and took the time to actively listen. Her kindness and attentiveness made a lasting impression. I would absolutely recommend this hotel to anyone looking for a comfortable and friendly place to stay. I’ll definitely be back!

Would highly recommend staying here. I was driving back home and this was midpoint. I googled and found this hotel. Called to see the availability and if they allowed pets. I talked to Debbie, the front desk lady and she was amazing. She held the room for me until I was able to get in. I ended up enjoying my stay so much, on my way back through, stayed there again. The rooms were basically brand new, lovely and friendly staff, a nice breakfast, safe area and accepts pets. What more could you ask for!

Front desk reception staff (Debbie) on arrival was professional, friendly and very welcoming. Interactions with front desk, breakfast staff and housekeeping throughout our several day stay again was friendly and professional. |Complementary Breakfast was typical Hilton and convenient. The hot items did change over the 3 mornings we stayed.|Our room on the 4th floor was quiet, comfortable and clean, the hotel (lobby, breakfast area, hallways) also clean.|The hotel is located conveniently from the toll road and I-90. Hotel location is near Midway Mall which has lost many stores and a Days Inn (by the Hampton Inn & Suites) is no longer in business. However behind the Hampton Inn & Suites are 2 nearby hotels being built. In no way did I or my husband feel the Hampton hotel area was unsafe. We

When I checked into my room the carpet had just been shampooed. I wasn’t satisfied with the room or the smell. I love the customer service I received from Ms. Debbie. She problem solved and provided me with a room to accommodate me and my family. Debbie went above and beyond to make me feel at home and welcome. The sisterhood and professionalism she provided, will bring me back to this property. Thanks Ms. Debbie! I will see you again.

Positive: The staff was very friendly and courteous. They also had the best breakfast we have ever had at a hotel. Very clean and comfortable as well! Negative: An amazing hotel in a dying part of town unfortunately. But congratulations for maintaining high levels of excellence despite that.