Grand Hyatt Vail Resort and Spa

I wanted to do 4 stars but the only reason of my 5⭐️ is Dwi, we were so lucky to have him as our waiter one of the crowded nights that the restaurant was not serving food at the lounge, he was so nice and polite explaining us why (kitchen is not able to handle a high demand orders) even that we only wanted a snack after the hostess lady with eyeglasses just said: "you can't order food if you're not at the restaurant" straight face and please leave me alone attitude. Dwi was able to made us feel happy and understood, we found a solution to get snacks and stay with Dwi around getting drinks. This place needs more people like Dwi, we hope Grand Hyatt can promote him since is not easy to find people that has a high level of attention and nice attitude in a "5 stars" hotel.

We’ve stayed at the Grand Hyatt Vail three times now, and every visit just confirms it: this is our favorite hotel in the entire Hyatt network. There’s something so special about this place—the stunning mountain setting, the cozy yet luxurious vibe, and those incredible views—but what keeps pulling us back is the people. The staff here are simply wonderful. From the moment you arrive, everyone—from the valets to the front desk to housekeeping—greets you with genuine warmth and remembers little details from previous stays. It always feels like coming home. What really stands out, though, is the team across the restaurants and bars. At Gessner, the servers are attentive and friendly without being overbearing. The breakfast crew is just as great, keeping things smooth even when it’s busy, a

Positive: "" Negative: The hotel was full of dogs . The common areas were neglected .The SPA was under staffed . The steam and sauna were not working.My room was supposed to have a Mountain View , however they had a spot light hitting our window directly all night . Awful.

Stayed at the Grand Hyatt for 3 nights with my spouse for my birthday weekend. I booked through AMEX FHR and the benefits were great. Some of the furniture in the room had lots of wear and tear and could use a touch up but besides that, we had a great stay! The property was well taken care of and had a really great layout. All of the staff that we encountered from the front desk receptionist, valet/bag assistance, bar, house keepers, and even ski valet were all amazing and extremely friendly. We will definitely be coming back and will recommend to friends and family!

I’m currently staying at the Grand Hyatt Vail, and I was thoroughly impressed by the level of service from the moment I arrived. Check-in was handled by Wendy, who was absolutely amazing. She greeted me with genuine warmth, made me feel immediately welcomed, and ensured the process was smooth and effortless. Her professionalism, kindness, and attention to detail set the tone for a wonderful stay. The property itself is beautiful, well-maintained, and offers a luxurious and relaxing atmosphere. However, it was Wendy’s exceptional service that truly stood out and elevated the entire experience. I highly recommend the Grand Hyatt Vail, and I want to extend my sincere appreciation to Wendy for making my visit memorable. Her outstanding hospitality is a true asset to the hotel.