The Ritz-Carlton Club, Vail

We have been staying at the The Ritz-Carlton Club, Vail for over eight years, and historically it has been one of our family’s favorite winter destinations. Unfortunately, our recent four night stay in February 2026 was extremely disappointing and reflected a noticeable decline in both service and overall maintenance. In the past, the level of hospitality and attention to detail justified the premium price point. During this stay, however, we experienced ongoing issues that felt inconsistent with the Ritz Carlton standard. The attitude at the front desk was noticeably indifferent and lacked the warmth and professionalism we have come to expect. Several amenities were either not functioning or poorly maintained. Multiple pieces of equipment in the gym were not working. The steam room was

Overall my stay was really good and I had a great time. But my experience with a member of the staff Aleksandra Nagel was very disappointing. During our interaction, I was treated in a condescending manner, as if I were incapable of understanding basic information, and no real help or solution was offered. For a hotel of the Ritz’s level and reputation, this type of attitude is unacceptable. Guests expect professionalism, respect, and a genuine willingness to assist, not behavior that makes them feel uncomfortable or belittled. I hope this feedback is taken seriously and used to reinforce staff training, so that future guest experiences truly reflect the high standards associated with the Ritz name.

We stayed here for two nights recently and absolutely loved it! Although the property is located on the west side of Vail Village, most attractions are within a scenic 30-minute walk—perfect for those who enjoy a bit of exercise. For added convenience, the complimentary shuttle service is excellent, and the driver (Paul?) was especially kind and welcoming.||The room and amenities were everything you'd expect from the Ritz-Carlton—impeccable, luxurious, and thoughtfully maintained. The fitness center is modern and well-equipped, and we especially enjoyed the wine tastings and fresh cookies offered in the lounge.||Overall, this was one of our best stays in Vail. We’re already looking forward to coming back!

We would stay here again. Very nicely appointed 2 bedroom condo with hot-tub and pool and bar in Lions-head. Restaurant closed for the season mid way through our October week here and we did miss having it as our only complaint. Other restaurants are not that close. Convenient hotel shuttle to main Vail village as well as Vail shuttle, so no need for a car on the mountain. Definitely more luxurious than most of the Westin timeshares we have been to. We plan to return. No spa but we enjoyed going to The Four Seasons nearby for treatments and spa circuit.

We reserved a 3 bedroom suite/condo for the week for my family of 5. You may be wondering how my overall score is a 2 when I gave everything else 4s and 5s. Here's the tale of a great vacation with 2 horrible mornings. It all started out when they put us on the first floor facing the wall of the next hotel and right over the drive down to the garage, could overlook that as you could look at an angle from the patio and see some trees and a bit of mountain between the buildings, we could live with it as we were in an amazing location... but when you are startled awake at 7am and again the next morning at 8am while on your vacation by truck mounted power washing equipment directly below your window, that is unacceptable. I confirmed this was a Ritz contractor, so it wasn't like it was out