Four Points by Sheraton Richmond

Excellent staff, location and amenities.|We used the gym and had breakfast our room was great too. Attention to detail was noticeable…. Hot coffee in the morning available in the lobby and lemon water available in the afternoon/evening. |Parking was easy… perfect stay.

Positive: The room and hotel itself is kept very clean and the staff is friendly and professional Negative: ""

Nice physical space, pretty views of the lake behind the hotel. Elevator is unique. No hot water though for 2 days, staff said they had requested maintenance to fix. Staff was mixed, really nice manager asked me about my stay. But no one handled my Bon Voy gift card well, still hasn’t been processed. And Fox channel went out in the middle of the Lady Gamecocks game, 😮‍💨. Others may have better experiences.

Wife and I stayed overnight 12/31/25, King sized bed. ALL of our experience at this hotel was great. Bed and pillows comfortable, surprised with 70" TV, when we were/did watch Ohio State Football game. Clean, and restaurant breakfast (had to purchase) was very good. At outset male Receptionist we had, Dominique, was very pleasant, helpful, well dressed, and professional - we were impressed with him. Note ladies - has only a shower, with showerhead fixed to the wall.

They have a hot water problem across the hotel. Was there with many families and all experienced the same thing. Cold shower Friday night. Lukewarm water Saturday morning. Cold shower Sunday morning. Staff was nice enough when brought to their attention. But they just shrugged their shoulders and said, “Water is tepid again, huh. Sorry.”