FOUND Hotel, San Francisco

BEDBUGS BEWARE - i f anyone else has had bedbug issues you should post it about it. my first night in - all was well, when at 5AM i woke up to *ahem* a bedbug. it bit me along the neck and i immediately inspected the bed and found one. in new york there’s a protocol to keep it alive for the DOE to inspect the school - so i put it in a tea bag and took it down to the front desk all within 5 minutes. Angelo, the front desk concierge, placed me in a new room immediately and later offered me a free laundry pass. I WAS exceptionally chill about it all until FOUND followed up with the results from the inspection. They claim it was not a bedbug, also claimed the room was safe. therefore no measures of extermination were found necessary. unfortunately I don’t appreciate being gaslit into a lie wh

I just stayed for 6 nights at this hotel for a conference and I have to say the current 3.8 star rating is unwarranted. Sure it is a smaller hotel in an older building but it did not disappoint in terms of cleanliness, location, or customer service. The staff were always friendly and willing to talk about the area or give advice on things to do. They also had a list of amenities available at the front desk which I will post here. Reviews have complained about the rooms being small and while it is true I did not find them so cramped that I thought it was a problem. Reviews mentioned the small closets, I found the wardrobe easily fit 6 dress shirts and a blazer. The lounge was nice, comfortable seating, the laundry was easy to use, there is a fridge there for guest food, and coffee/te

STAY AWAY FROM THIS HOTEL! I wish there were a zero-star or even negative rating option. This is by far the worst hotel room I have ever stayed in. The moment you walk into the room, you are hit with a strong toilet/sewage smell. The entire room was filthy—the floor, the bed, the table, even the TV stand were covered in dust and dirt. It felt like the room hadn’t been properly cleaned in a very long time. I only planned to stay one night, but even that was miserable. The bed was awful, and to make matters worse, there were multiple blood stains on the sheets and pillows. I called the front desk asking for clean bedding, but no one ever responded or helped. The walls are also paper-thin. At 3 AM, I was woken up by a loud argument in the next room that continued for nearly two hours. Ther

In July 25 my family and I stayed at the Found Hotel as part of out trip in the USA. We stayed two nights and 3 days and the facilities themselves looked very clean and staff were friendly. Unfortunately there was an issue with both our rooms of " cold showers". I mentioned the issue after the first shower and was told it would be investigated and it continued the entire stay. At the end of our stay we were promised a 20% refund on our booking but nothing has been forthcoming. Also the sinks in the main room do not have a plug to hold water, which makes it harder to shave as a male. And one mattresses on the bottom bunk, as you enter the room on the left hand side had a distinct urine smell.|Things happen and we understand that. But as an ex-business owner if you are going to say you are g

The hotel is conveniently located, just a 5–10 minute walk from the bus and metro stations. However, I didn’t find the surrounding streets very safe to walk at night, as there were many homeless people wandering around, and the area was quite dirty with a strong smell of urine. That being said, the room itself was nice and clean. There is also a common area on the second floor where guests can refill water, enjoy a cup of tea or coffee, and use the washing and drying machines, which is very convenient. The staff were very helpful—when we requested an extra blanket, they were happy to assist. Additionally, the hotel offers day luggage storage with a locker room, which is another convenient feature.