Fairfield by Marriott Inn & Suites Richmond Midlothian

This hotel was fabulous. The staff was very friendly, accomodating of needs, and helpful. The breakfast was great! Our room was spacious (as spacious as post with two small boys with me) and kept very tidy during our stay. Hats off to them!

I got in the shower at perfect temp and within a minute, it went totally cold. It also started just trickling out. I had shampoo in my hair, so this was an issue. After freezing my tail off in the shower, I went to front desk and stood there for 7 minutes until I noticed a woman sitting in the corner behind the desk. I got her attention and it didn’t take long to figure out she didn’t care. I checked out a day early and moved to another hotel. The cold water was bad, but the attitude of the front desk person is what made me leave this review. I know its hard to find good help, but she is not it.

This hotel has much to like. It is very clean, and the room was in good condition. The breakfast was adequate, on the one day we chose to eat, and the breakfast attendant was pleasant and the area was large and not crowded. As we were in the area to visit family, we really only slept there, but the bed was comfortable, and the area was quiet. I've stayed in other properties nearby, and the Fairfield is a better value than those. The clerk who checked me in seemed to be having a bad evening; she said something about the computer not working correctly.. Then, the billing was odd, in there were a series of charges "pending" which later consolidated into the amount I expected to pay. My family suggested this property, and I would stay at the Fairfield again, should I visit North Chesterfield a

Granted, this hotel is not even a year old yet, so that newness plays into the excellent rating. Still, our overall experience staying there for 3 nights was flawless. Our room was clean, spacious and very nicely appointed; the beds and pillows comfortable. The A/C system worked well, was not musty smelling, and was quiet. We also did not hear other guests around us (the hotel was full), except for some occasional heavy walking above us. The front desk staff (we dealt with 3 different people) were very friendly and extremely accommodating. Our son just moved to the area so this will definitely be our hotel of choice for all future visits.

Stayed over Christmas since we were in town seeing family for the holiday. Staff was pleasant to deal with. The location was good very easy to get on and off highway. Rooms were clean and straightened up each day even on Christmas Day which I was surprised. We had one hick up but it was taken care off with no issues. I will definitely stay again when we are back in town.