Extended Stay America Suites- Stockton - Tracy

I loved almost everything about this Extended Stay in Tracy California. The staff is the best. The people are knowledgeable and friendly. Customer care with a smile. The rooms are clean and there is plenty of parking. The only issue I had was with the elevator. During my stay, it went down a couple of times for more than a couple of days each time. This was very inconvenient for me since I like to stay on the top floor. Otherwise I highly recommend this location.

Positive: The location Negative: The bathroom sink had back up sewage in it. I called the front desk to asked about the dirty sink, and was told about the sewage and plumbing problems they were having. I was offered another room but we arrived at 2:00am very tired 41/2 hours flight.

I had this booked for July 14th and arrived a the hotel at 11:59pm. I got to the lobby at 12:02am on the 15th and was told by Maria at the front desk that it was too late to check in because the "system resets at midnight". Nowhere on my reservation confirmation did it say that you have to check in before midnight. I said to please book another room for that night and she said she couldn't. I called the main number and was told that I could book for that night and then she came back on the line and said that the hotel was fully booked! How could it be fully booked when the room I had already booked was still available? There was another guest there who was trying to get into his room, but left his key in there and she wouldn't let him in! I had to leave and find another hotel. I called gue

Good value for what you get here. It's not the Hamptons or Marriot but it's not Motel 6 either. The room I stayed in during my last stay seemed a little outdated & could use a few "new" things but everything still worked fine. Service is always good here. The manager Sean has always treated me well. Same for the staff from front desk clerks to maintenance and room cleaners (Louie, Helen & the others). The only thing that sucked was that I couldn't get my laptop connected to the wi-fi. Everything else was able to connect (cell, streaming device). Tech support said it was a laptop issue & that I should contact the manufacturer. Yet my laptop works everywhere else I've been 🤷. Location is awesome. Everything you need is within walking distance (eateries, grocery store, department

I give this ESA 4 Stars but there is room for improvement. Almost every hotel I stay at has 24 hour coffee. This one doesn’t. Many of the places I stay at have Free guest laundry. This one charges $3/wash & $2 Dry. I forgot to report that the phone in my room didn’t work. It may have been unplugged IDK. I like it better when my employer sets me up with hotels with real continental breakfast. My last note is, none of the 11 days and nights I stayed here was I greeted coming or leaving each day. Many of the hotels I stay at do that. Including other ESA’s. I think one front desk clerk said something once. The room itself was good. A king suite with full kitchen including two burner stove, upper n lower white fridge and small microwave. Finally, no room service / 11 days. Only towel exchange!