Best Western Luxury Inn

Well Sarah, things were obviously not what I expected and if you couldn't find it in your heart to refund a $20 fee, that's why I won't be returning to your establishment. In order to keep returning customers, you should be making them happy so they will return. Also, if you did want to speak about it, you should have called the number on my reservation. Ok, so I was meeting a new girlfriend for the first time ever and wanted it perfect. I paid in advance through my company for a fireplace and balcony, but when I got there, that's not what I got ...and was not informed about it. I paid for early check in and when I asked for it to be waived for the wrong accommodations and trouble with the TV, I was denied by the owner. The staff was nice but didn't get me what I paid for. The room was j

Positive: Early breakfast! It started at 5:30am. Needed to be out at 6:45am and we ate before leaving. The rest of our group stayed somewhere else and their breakfast didn’t start until 7am. Negative: The window looked out on to a wall. Didn’t matter bc we were just there to sleep, but no natural light.

We needed a spot to rest over night and this was the best location for it. Check in was super friendly and the sleep was OK, except for a decent amount of highway noise. The hotel itself is quite in need of a refurb, but it’s clean. We appreciated the overnight security in the parking lot for our RV a lot! Would probably return when making the trek from SoCal to NorCal again.

The second floor room was quiet and clean. It had the basic amenities to make coffee, microwave, and refrigerator. We were traveling with a dog, and this was a dog friendly place. Although there was not much of a yard except right around the building. Staff was friendly and pleasant. The breakfast was the standard eggs sausage toast or waffle, or cereal. They did have decaf coffee which for me was a plus. I would stay there again.

Entire staff is great!!!! Crystal (i believe that’s her name) at the front desk is ABSOLUTELY AMAZING!!!! She goes above n beyond!!!! My boyfriend & I are long distance so we meet at this hotel every other week & stay 2 days!!!! Crystal is the main reason we haven’t booked or tried any other hotels in area!!!! Rooms are great nice n big with fridge n microwave!!!! Rooms & entire hotel are immaculate every time!!!! We will definitely come back & go nowhere else!!!! Great location near grocery stores, restaurants, the mall & close to all day trips we’ve taken together!!!! Thank you to everyone on the staff we appreciate you all!!!!