Extended Stay America Suites- Richmond - W. Broad Street - Glenside - North

Great experience overall! The front desk staff are very accommodating and quick to respond to my maintenance needs. Ms. Anne and Sophie made me feel very welcome each time I interacted with them daily, along with other staff as well. Abdul fixed the issue with my bed frame on the spot. The location I have is very peaceful and quiet facing the back of the hotel, with a nice view of an office building and trees for privacy. The room I have is very spacious as well and comfortable. The only issue I've noticed is occasional plumbing issues, but besides that, I've no complaints. The location is very good as well. Lastly, I've notice daily maintenance being done on a daily basis as it relates to upgrades. Which is a good sign in my opinion.

Positive: "" Negative: Smells. Staff was absent, people played incredibly loud music till 4am, desk staff did nothing. People screamed and yelled around the entire buisness. Kids were running in the halls till 2am. Felt very unsafe.

Very nice place to stay all amenities included courteous staff and very clean environment would recommend this hotel to anyone some hotels don't have the the tidiness this one has for the money.

This is one of THE best hotels in the Richmond, Virginia area! My daughter and I are staying in room 316 and we LOVE this hotel! It's nearby restaurants, and the like. The lobby is clean, the staff are so helpful! (Such as Pierre, I believe his name is, the front desk gentleman with the long hair in a ponytail and the other Indian gentleman whose name I can not think of but he brought towels up to our room TWICE, which was so nice of him!). The staff are so nice and friendly and they have a gym and a laundry room! The rooms are spacious and clean and it feels just like home! Also a special thank you to the manager, Anne, she was so hospitable and nice and kind. If you're new to Richmond and looking for a hotel or if you're just looking for a hotel to stay, period, this one is it. We highly

Best Extended stay hotel in Richmond, VA area! From the service of the front desk to the housekeeping staff, the team lead by Ms Evans, GM, is exceptionally professional and proficient. Everything needed for your stay, such as the kitchen & bathroom is available without extra fees, 24/7. Rooms & linens are crisp & clean, better than hotels that charge double. The weekly rate is affordable. I highly recommend this extended stay, it is by far superior to every other extended stay I've encountered. I believe it's the dedication and hard work that Ms Evans, GM, has brought to the establishment, as well as her support staff.