Extended Stay America Suites- Philadelphia - Bensalem

Last weekend we were at Bensalem with stay at this place. Excellent service we arrived at 9pm from New York traffic was really bad and after being working all day we just need a bath and a bed . Checking in with Christine was very nice. We ordered a pizza that was delivered to our room. I went down in the middle of the night and Melissa was very nice and helpful

My reservation was made in advance with a gentleman who took the incoming call. Explain and informed the gentleman the need of a standard room for one night stay and if I found no issues I'd would reserve another day. Upon arrival .....I noticed what appeared some reconstruction was occuring and in all reality it was desperately needed. After receiving my key fob to room #103.....I was appalled about the slight smell..the floor appeared unclean for an renovated room. There were feces on the bathroom floor which explain why the floor was smeared with traces it from the bathroom. Went back to the front desk and complained about the condition of a newly renovated room. The front desk staffer exchanged my room to another after it was inspected for cleanliness. The room no chair for the desk

Positive: The staffing at the front desk was very friendly and helpful and she said she worked there 11 years) very very nice women. So friendly Negative: Only one garbage can in the room

Very clean. Christine was a great help. Anything I needed she was able to tell me where to go. Very knowledgeable about the area told us about wonderful historic and safe places to go. As far as night staff the girl with the Snooki bump in her hair, I think was Melissa she was hard to find she disappeared with the guests in their rooms and cars not sure what her issue was I was locked out for 3 hrs! Other than that I had a great stay

Average stay with several issues. The room itself was acceptable, but there were noticeable problems. The renovation looked unfinished, the furniture was old, and there was a stale smell in the room and common areas. The shower had very low water pressure, which was uncomfortable. The kitchen was completely empty — no dishes, cookware, or coffee machine. We later found out that guests are expected to request these items at the front desk, which was not explained during check-in. The front desk staff were not very helpful and often seemed indifferent when questions were asked. The laundry room is inconvenient: • requires 25-cent coins, • no card payment option, • no detergent available for purchase, so you must bring your own. Additionally, the back doors did not work properly with the