Candlewood Suites Bensalem - Philadelphia Area by IHG

Positive: Staff was nice Negative: 1. They didn't have the room i booked. 2. TV stations did not come in. 3. Heat kept flipping to ac. 4. Just overall not a good experience. Would not stay there again.

The bed was so comfortable that we tried to purchase four king pillows but housekeeping didn't have any left but told us to contact Sherry ( Housekeeping Manager) will do.

Dirty, dirty, dirty! First thing I noticed was the sticky kitchen floor. On closer inspection, I noticed crumbs and food remnants in all corners of the kitchen. I was grossed out, so I decided to “mop” it with a towel… the towel came out BLACK! Hairs from previous guests on the bath towels. Carpet looks like it has been in place for 30 years, just plain filthy. Walls are different colors, as if some shoddy and sloppy repairs were attempted. Funky smells in the rooms. They have signs posted for charges of items, should something go missing from the room. This should tell you a bit about their clientele. Someone got stuck in the elevator, which explains the signs posted outside every floor. 0/5 would recommend, unless you like feeling you must clean the room yourself when you arrive.

As a loyal IHG member and been traveling for 15+ years, my stay at Candlewood Suites Bensalem was very disappointing and unacceptable. Despite explicitly requesting a room away from the elevator due to needing a quiet space, we were assigned the room right next to it. This assignment led to constant elevator noise. Furthermore, in general it’s quite clean but we found a long curly hair on one of the unused towel, which none of my family members have long hair. Finally, after an exhausting late arrival night, I requested a late check-out around 10:50 am and only to be informed by the desk staff that the hotel does not offer late check-outs at all, a policy that was not noted anywhere in advance; we have to rush out in 30 minutes. I have stayed at other Candlewood Suites properties before

We relocated and have had to be here over a month waiting on our house. Staff has been awesome snd very accommodating. Housekeeping does a wonderful job . Front desk is always willing to help. I always see maintenance out and about cleaning . I have no complaints