Extended Stay America Suites- El Paso - West

Unacceptable customer service. During check-in, the front desk agent called a manager named DAVID FRANCO to assist with an issue. When I asked to speak with him directly, he yelled at me over the phone. His tone was aggressive, unprofessional, and completely inappropriate toward a guest. After a long day of travel, being yelled at by a hotel staff member was the last thing I expected. No situation justifies that behavior. I would not recommend staying here based on this experience alone.

I've visited many extended stays but this one has been the best thus far. The rooms are very clean and spacious. Every morning the staff is cleaning inside and outside of the building. All the staff like James at the front desk are friendly and informative. I haven't had any issues at all. And as a small bonus there is a little breakfast (like a muffin and coffee

Dave the manager is amazing. I was beat from my travels and he stepped up. Made sure my room was ready. Got me in even earlier than I’m supposed to. I want to thank Dave and his staff. my room was clean and comfortable outside grounds were well kept along with his hotel.

Positive: Layout and space Negative: Just seems like bed was made and fresh towels set out. The restroom did not seem like it even got a wipe down. Strands of hair in tub and sink. Even the mirror above sink not clean. Chairs had some leftovers. Makes you feel like nothing was properly clean

While the accommodations were not going to work for my elderly mother for various reasons, the GM David couldn’t have been more of a gentleman about the situation. I really appreciate him understanding where I was coming from He couldn’t have been more gracious. Thank you!