Extended Stay America Select Suites- Atlanta - Alpharetta - Northpoint - East

Solomon and Deawana, front desk: both are really great representatives, helpful, courteous, and seem genuinely willing to be accommodating with great service. Boris Burton…he was totally amazing and went well beyond the call of duty to help me determine which space would work best for me…even when went into the time is was done for the day. He never made me feel like I was inconveniencing him. He is a keeper. Alex, the housekeepe, seems to be a steadfast, dependable quiet power of the team. He has been helpful and prompt with my requests…and kind. Finally, I’m grateful for Sydney in maintenance who again seems to be prompt on his responses. Overall, a great team. I do have a few suggestions to make the lobby more attractive and the laundry room “cleaner” but for now, accolades!!

I would like to give a huge shout out to Ms. Brittney !! Me and my husband enjoyed our stay and was welcomed with open arms as soon as we walked in. Let’s just say I was iffy at first but I really enjoyed our room. My husband booked it and we know how men are lol. Thank you Extended Stay and especially Brittney she rocks!!

Positive: It's location Negative: Everything staff was very inconsiderate from the start but the real problem came when my phone and belongs was locked inside and hotel management didn't do anything until police was involved

While the machines at Extended Stay can occasionally be inconvenient, the quality of the staff more than makes up for it. I would like to specifically acknowledge a staff member named Shataya (please forgive me if the spelling is incorrect). Location was 3331 old milton parkway in alpharetta. After paying to use a laundry machine and adding detergent, the machine displayed an “out of order” message shortly after starting. Naturally, this was frustrating—especially considering the cost. However, Shataya handled the situation with exceptional professionalism and kindness. She immediately recognized my frustration, took time to reassure me, and clearly explained that refund requests are handled through the app or calling the 800 number displayed on the machines. She also assisted me in down

Deawana is so welcoming at the front desk. She made my stay an extremely pleasant experience. Checking in and out was a breeze, and she made sure the room was to my liking. It's located within walking distance to a waffle house and close to other fine restaurants, plus GrubHub and doordash deliver. I'd stay here again and recommend it to my friends and family.