Embassy Suites by Hilton Richmond

My husband and I stayed at Embassy Suites this weekend to celebrate our 15th wedding anniversary. We intentionally chose this hotel because we’ve known it in the past to be clean, comfortable, and a reliable place to relax. Unfortunately, from start to finish, our entire stay was disappointing. At the evening reception, there were fruit flies everywhere around the cantaloupe, pineapple, tortilla chips, salsa, and ranch dressing. It was unsanitary and difficult to ignore. This is not what we expect from a brand like Embassy Suites. When we entered our room, several of the towels had visible red hair on them. That immediately made us question the cleanliness of the room overall. For a milestone anniversary trip meant for rest and restoration, this was unacceptable. I went to the front des

This place is gross and dirty. Mold in the shower and looks like someone rubbed their dirty butt on the couch. Looks like they tried to update and remodel but they did it on the cheap. Couldn’t even put in transition strips to cover the ratty ends of the carpet leading into the sitting area and bathroom. Switched rooms after the first bathroom had a leak and soaked the carpet in the bedroom area. Those nasty corner pics are of 2 separate rooms. We stayed here for free because of our rewards. Never again even if it is for free.

I'm torn on this one. I like Embassy Suites. The suites have been renovated and I like the furnishings, desk space and the room length shelf....that being said, there are issues here. First, it doesn't even look like the bathroom were touched. They are ridiculously small, but even worse, it looks like they've just slapped 8 coats of paint over the door trims, especially at the bottom, to "hide" whatever is going on there...it certainly looked like some type of rot. The caulking could stand to be ripped up and re-done. The carpet to the bathroom and into the laminate flooring had no transition strips. It's literally just frayed carpet and an inch or so gap to the laminate..very odd. Safety wise, there were no working lights in the parking lot for the nights we were there.... The

During this past visit I was assisted by Gavin at the front desk and he pleasantly changed my room requirements as I was traveling with a special needs individual. He was professional and listened well. He continued the excellent service I have come to know at this location. The hotel grounds, lobby, reception and dining areas are always in excellent order. Like the front desk staff the breakfast staff is top tier. The breakfast is the best in any hotel around. The rooms are in great need of updating and improved maintenance. I continue to overlook the room conditions because they are clean and I always feel safe here and because of the other areas already addressed. I will happily give 5 stars when the guest rooms are in better shape.

The entrance is very nice. The included breakfast and reception hour are great. Kids enjoyed the pool. The rooms are hot we could not cool it down our room was 78 the entire time and we were miserable. The room was also not very clean. The door to the fridge was ripped off. The bathroom looked like the counters were clean but the floors were not