Embassy Suites by Hilton Palmdale

So my company put me in this hotel for a couple of days. I was in the second floor right above the lobby roof. During those days a big storm came through and when I woke up in the morning the carpet in the bedroom and living room area were completely wet under the windows. I checked the windows and they were closed and sealed so it most of came through the walls along the lobby roof line. I called downstairs and notified them and was told they'll dry the carpets. Came back later that day and it was a bit dry but not fully. Woke up again the next morning and once again the carpets were completely drenched again. When leaving for the day told the front desk about it and was told they'll dry them again. Also that day they were replacing the locks in the door to a tap system instead of inserti

The room was cold, was brought to staff's attention at 3am cause it was to cold to sleep and turning up the thermostat wasnt working. Completely unhelpful, did nothing to help. Not to mention the extremely loud equipment on outside. The pull out bed was also beyond uncomfortable and i have literal BRUISES today from the springs. The breakfast was good but not worth $167 for one night to be in pain and tired the entire next day from the discomfort.

It seems to be a fairly new hotel. We chose to stay here due to the indoor pool & spa. A couple of issues: First the sign on the sixth floor did not show Room 600. The sign started with room 601. We should have been told when we checked in that Room 600 is not shown on the sign and it is at the very end of the hall past room 602. Or the sign should be corrected. Second the room key cards failed to work in the card scanners not only at our room also at the pool door. We had the cards replaced and still had problems. Twice we had to call the front desk to have someone come and open a door for us. The good stuff: the hotel lobby is beautifully decorated. Lots of comfortable seating areas for small or large groups. The food choices at the morning breakfast is great, including fresh made omelet

Great spot with a solid vibe. Drinks were well made and the service really stood out. Flor and Bri were the highlights of the night—super friendly, attentive, and genuinely good bartenders. They kept things moving without making you feel rushed and made the experience way better overall. Definitely a place I’d come back to, especially if they’re behind the bar.

Positive: The staff are awesomeEspecially the lady that works the breakfast area Negative: ""