Embassy Suites by Hilton El Paso

Location is in a dismal part of town, not exactly safe nor anywhere you want to walk around. The atmosphere is great inside, having recently been remodeled. The value was nonexistent as the cost was around $200 per night - and the bathroom killed the value for me. They really value engineered this re-model as they kept the original 1980's bathtubs and simply painted them and installed a new valve. Man, when you pay $200 for a room, it sure would be nice to have a modern shower to not only shower in, but also one that provides consistent hot water. Huge fail on this decision to save money - otherwise, the hotel remodel would have been great. Will not stay here again.

Positive: The front desk staff and the chefs who make the omelettes were great and even the cleaning people were friendly Negative: No it was our second time to stay there and we were extremely pleased especially on this trip

This was the best hotel I ever stayed at. I had the double room and it felt like an apartment/condo tv in the room and tv in the living room. Id go back to it again. Breakfast was always great. Texas shaped waffles and omelette made to order. They have happy hour stamps too for well beers on draft and idk maybe house wine?

The staff here makes me go back to my childhood games. 'Never have I ever': experienced such great customer service. I directly dealt with Jonathan and Gabrielle. Never have I ever had such friendly, responsive assistive service. I first met Jonathan, where I was trying to check on early, whereas there were no current rooms available he reached out to the cleaning staff to see which one would be ready first. I choose to wait so as to not rush but never have I ever had service like that from a hotel chain. Then when I can't back I meet Gabrielle. Never have I ever met such a happy, friendly, excited to help as Gabrielle. Over and above she simply wanted me to be happy with my stay. After hundreds of nights on the road over 2 years and most being Hiltons or affiliates I have truly found the

I really enjoyed my stay at this hotel everything was excellent. They provide a card for two complimentary drinks each day during happy hour, and breakfast is also included. The bed and pillows were extremely soft and comfortable, and the room was very clean. Both TVs in the room were smart TVs, and the air conditioning and heater worked perfectly. The walls were solid, so I didn’t hear any noise from neighboring rooms, making it a peaceful and quiet stay. When you step out of your room, you can see the hotel lobby, and the side entrances make it easy to load and unload your luggage from your car. I felt safe the entire time, and the location is great for shopping, food, and work.