Embassy Suites by Hilton Des Moines Downtown

I had an absolutely amazing experience at this hotel. The free breakfast is so fabulous! Reuben is the BEST chef ever. My omelets were always cooked to perfection. And every morning while enjoying my breakfast, I was greeted by Paula with her warm and beautiful smile. She was always very helpful and was a great addition to my mornings. Reuben and Paula work very hard and both of them deserve a raise!! Thank you Reuben and Paula for making my first visit to Des Moines very special.

Service and staff were wonderful, really nice. Our room was dingy, we walked into a big dehumidifier in the living room area, with a hose strung into the sink. Odd. Wondering if there was a water issue or something. Staff denied any issue Bathroom sink cracked, not leaking but cosmetic damage. The cool cell phone charger on night stand isn’t functional. The lamp plug ins also non functional. Beds good, plenty of pillows, clean sheets. No extra blanket, but not a big issue. Happy hour always nice. Good breakfast. Didn’t appreciate the unruly dog sniffing the plates and on a long leash begging for breakfast food. Clearly not a service animal. Staff should have been on top of that. Customers stepped in. And I removed the plates that got nosed. We will stay again the location i

Many positives to this hotel. Namely, the layout, the open areas with the rooms on the perimeter forming a great gathering place. The water fall feature serves as a soothing ambiance still allowing conversations. The rooms themselves were quite quiet. Cook to order breakfast was delicious, as was the evening grill orders you could get. Too bad they didn't have an option for lunch or late bar orders. Our groups only united complaint.

Positive: "" Negative: The rooms haven’t seen the light since the hotel was opened. There is dirt, dust, stains, rust and just gross all over the hotel. The beds sit on the floor and are rock hard. The bathroom had hair, crusty elements and overall unclean. The worst ES.

⭐️⭐️⭐️½ Spacious Room, Needs Update: Stayed one night at the Des Moines Embassy Suites. The hotel is a bit old and could really use new furniture and a facelift, especially the carpets. Parking seemed limited and there’s no valet. We had a unique 2-bedroom suite — one bedroom with a king, one with two queens, a large living room with a pull-out couch, and one bathroom. The room was very quiet and spacious, though a bit dusty. The shower was frustrating — very hard to turn on/off. The suite technically sleeps six (not counting the pull-out couch), but only provides four towels, which was inconvenient. The staff were very nice and attentive, and the mini fridge not having a freezer wasn’t a big deal. Managers’ happy hour was nice, and breakfast was typical Embassy Suites — decent option. Bo